Account Executive, Client Services

Account Executive, Client Services

Salary: $60,000 - $68,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

Location: New York (Hybrid) OR United States (Remote)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Overview of the job

As an Account Executive, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service, supporting your team by keeping the wheels on the bus - keeping the team organized throughout campaign execution, ensuring all creator contracts are sent and countersigned, supporting team members in reviewing concepts and content, flagging when content is live, and confirm all details are in for creator payments.

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.
• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success - in the first few months, you will have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.
• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.
• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, Sprout Social, and Waves.
• Understanding creator comms + sourcing: Identify creators, shadow negotiations with them, and onboard them to Waves.
• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists via creator sourcing, and support management of creators, and share creator guidelines across campaigns.
• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & responsibilities:

• Support with the day-to-day management of our campaigns, with a focus on key social platforms including; TikTok, YouTube, Meta (FB + IG) Pinterest, & Snap.
• Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.
• Continue to foster expert knowledge of the creator community.
• Responsible for building and nurturing relationships with creators, and managing comms with creators and talent management agencies as needed by your campaign team.
• Support the campaigns team with strategic creator research, vetting, sourcing and outreach ensuring relevancy and diversity.
• Oversee and manage campaigns via our platform, Waves, including contracting, brief & content uploads, creator payments, and reporting inputs.
• Ensuring all campaigns are set up correctly across data sources to ensure Waves, TikTok One (TTO), and campaign trackers are consistent.
• Supporting senior team members with daily campaign statuses and updates.
• Work on end-of-campaign reports alongside Account Managers and Senior Account Managers to ensure we exceed client expectations.
• Continuously focus on best in class client service and output of work for our partners.

What you will need:

• Minimum of 1 year experience in an influencer marketing role
• Must have experience sourcing creators and executing campaigns
• Must be a self-starter who is eager to jump in and learn
• Strong organization skills and meticulous about meeting deadlines with excellent attention to detail.
• High energy and ability to multitask, with a real ability to quickly prioritize across several projects.
• A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others.
• Able to build strong rapport and relationships both internally and externally
• The ability to remain calm under pressure.
• Not afraid to roll the sleeves up and get involved with day-to-day tasks when required
• Strong presentation and communication skills
• Basic understanding of campaign execution and reporting metrics (impressions, views, CPM, VCR, ER, etc.)
• Experience working with Travel and CPG Food & Bev clients is a plus!

A few of our core benefits:

• 401k Plan (eligible after your first 90 days of employment)
• Medical, Dental & Vision plans provided with United Healthcare
• Career Framework approach to leveling to ensure our compensation and progression is competitive
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
• Office first hybrid approach with 2 days in our NY HQ (Flatiron)
• Yearly tenure celebrations
• Company wide offsites, seasonal celebrations and events

At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.