Master Service Technician

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We are currently looking for a Service Technician with previous experience in related fields to join our team. This hourly position is responsible for the servicing of car wash systems throughout the United States. The Service Technician will establish, promote, and maintain relationships with all customers, co-workers, sales representatives, and others as appropriate. The ideal candidate is capable of working independently with minimal supervision.

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Assist in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.
• Maintain the highest level of skills for service of specified systems.
• Provide status updates on service work performed on-site per sales ticket.
• Train customer personnel on equipment use.
• Understand that there may be other duties to perform as needed that are not itemized in this job description.

Qualifications

• High School Diploma/GED required. Preference given to Technical School graduates, Automotive Techs, Fabricators, & Installers.
• 3-5 years of hands-on servicing experience on the field.
• Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus.
• Up to 25% of travel required.
• Will require proper coordination, and motor skills to work with power/hand tools as needed.
• Clean Driving Record & Valid Driver's License.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.
Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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