Patient Services Representative

Job Description

Job Description

About Us:
ChesPenn is a network of community health centers spanning across Delaware County.  Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Join Our Team as a Patient Service Representative

At ChesPenn Health Services, we believe that every patient deserves compassionate, respectful, and culturally sensitive care. As a Patient Service Representative, you’ll be the welcoming face of our community health centers, helping patients access the care they need with dignity and efficiency.

Qualifications

• High school diploma or equivalent required
• Experience in healthcare or customer service preferred
• Familiarity with EMR systems and front desk operations a plus
• Strong communication and organizational skills
• Ability to work in person across ChesPenn locations in Delaware County
• Bilingual skills are a plus

Why You’ll Love Working Here

• Health, Dental, Vision 
• 100% Employer Paid Life and LTD Insurance
• Generous Paid Leave (vacation, personal and sick leave)
• Tuition Reimbursement
• 401(k) and Roth IRA Retirement Accounts with Employer Contribution
• Employee Assistance Program

Who You Are

• A clear and empathetic communicator who enjoys helping others
• A detail-oriented multitasker who thrives in a busy front office setting
• A team player who contributes to a positive and respectful work environment
• Committed to providing excellent service to patients from diverse backgrounds

What You’ll Do

• Greet and check in patients with professionalism and warmth
• Schedule appointments and manage patient flow efficiently
• Verify insurance information and assist with registration and billing processes
• Answer phones, respond to inquiries, and provide accurate information
• Maintain confidentiality and comply with HIPAA regulations
• Support clinical staff by coordinating patient needs and documentation
• Use EMR systems to update patient records and manage communications

Physical demands:

• Moderate physical effort in carrying papers, forms, supplies and equipment.

Work environment:

• The primary work environment is a busy multi-cultural ambulatory care setting. There is routine exposure to infectious diseases and blood borne pathogens.

ChesPenn is an Equal Opportunity Employer:
Because employees work with families and children and due to the sensitive nature of patient medical information, we require all applicants who receive and accept employment offers to complete child abuse and criminal background checks before being hired.