Quality Manager

Description POSITION SUMMARY The Quality Manager is responsible for establishing, managing, and maintaining all Quality Management Systems for WellBoss to ensure quality of finished products and services. The Quality Manager is also responsible for coordinating all things related to the Quality Management System across the departments of the company. The Quality Manager is also the Management Representative for the Quality Management System. ESSENTIAL FUNCTIONS/RESPONSIBILITIES The Quality Manager is accountable for the following functions and responsibilities: Maintain existing ISO 9001:2015 certification through continuous improvement, internal and external audits as well as department specific training and procedure development. Prepare, develop, integrate, and implement all aspects of API Specification Q1 as well as 11D1 latest editions into the WellBoss quality management system when required by any division. Develop and implement training matrixes for each department to meet internal, ISO and API audit standards. Manage continuous improvement activities throughout the company. Lead audit all departments to ensure compliance with existing procedures and that proper quality safeguards are in place. Manage nonconformance process: review deviations, disposition, perform root cause analysis, validate corrective actions, and customer documentation submissions. Perform/facilitate investigations regarding customer complaints, field nonconformances, and internal failures by identifying the root cause and providing plans for corrective actions. Provide in person customer support regarding quality issues in conjunction with Sales, Operations and Engineering when necessary. Maintain and update logs pertaining to Field Nonconformances. Help implement methods to inspect, test, and evaluate products and processes throughout the product lifecycle. Ensure company’s products adhere to all applicable quality standards as required by WellBoss or its customers. Set and communicate company quality goals and applicable requirements by preparing and disseminating standards, metrics, Standard Operating Procedures (SOPs), vendor documentation and production record guidelines. Assist Supply Chain to ensure compliance to company related specifications when dealing with existing and new vendors as well as incoming purchased items. Work in conjunction with the HSE department to ensure compliance to applicable safety and environmental standards within the quality department. Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality daily. Provide support to R&D and production through design and commercialization phases of product development to ensure compliance to required standards. Oversee the production facility quality department through the Manufacturing Quality Manager. Implement and develop, when necessary, separate QMS at overseas facilities to align with regional specifications and align with company requirements or specific customer related specifications. Work with various support groups (i.e., sales, operations, production, etc.) to complete quality related projects as required. Maintain safe and clean work environment by following standards, and procedures that comply with legal regulations. Maintain applicable regulatory and professional standards. To manage the Quality Management System and Manufacturing Quality Manager, the incumbent must be able to: Manage the planning and implementation of processes and systems related to the Quality Management System. Manage and/or perform inspections of purchased parts, subassemblies, or finished company products according to well defined criteria using standard physical, mechanical, and/or electrical measurements, and accurately document the results of the inspections and testing. Manage and/or perform the calibration of all test equipment and fixtures. Monitor critical equipment and instrumentation to ensure proper operation. REQUIREMENTS QUALIFICATIONS/EXPERIENCE REQUIRED: The incumbent must at a minimum possess the following: Bachelor’s degree is required. A BA/BS in either a science or engineering discipline is preferred. Quality Manager CMQ/OE, or Quality Engineer certification, ASQ is preferred. Seven plus years of experience is required in a manufacturing setting. Ten plus years is preferred. Experience in maintaining ISO/API certifications is required. Experience in implementing ISO/API is preferred. Ability to read, write, and speak the English language fluently is preferred. Intermediate-to-advanced computer skills, including Microsoft Word and Excel. Ability to successfully manage multiple tasks and timelines in a fast-paced environment. Ability to liaise professionally with team members and system users. Ability to perform assigned tasks with minimal supervision. Strong verbal and written communication skills. Ability to travel outside of North America on an as-needed basis. PHYSICAL REQUIREMENTS The incumbent must be able to: Operate basic office equipment, such as a keyboard, mouse, and copier/printer/scanning machine. Operate a motor vehicle as per WellBoss Vehicle Requirements, when required. Hear at a regular level as defined by a standard pre-employment physical examination per safety guidelines. Meet depth perception requirements at a regular level as defined by a standard pre-employment physical examination. Postural: Can move extremities and spine throughout a sufficient range of motion that will permit the employee to work in a variety of postures involving a range from floor to overhead level. Dexterity: Have good dexterity and frequently use one and/or two hands throughout the shift for lifting, carrying, using hand and power tools, grasping, and holding onto objects, such as handrails for safety and balance, using a keyboard, and writing. Wear the appropriate Personal Protective Equipment when required (i.e., safety glasses or side shields, steel-toe footwear, etc.). Sit and/or stand for long periods of time; up to 8-12 hours a day. #J-18808-Ljbffr