Technical Support Specialist

Technical Support SpecialistThe Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.Work Schedule: Monday - Friday, 8am ET-5pm ET; 100% onsite role based out of our Louisville, Kentucky locationResponsibilitiesResponsible for converting and installing new hardware and software.Make recommendations for improvements in computer systems.Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals.Troubleshoot all hardware (computers, printers, etc.) and software for anomalies.Assist users to resolve computer related problems such as inoperative hardware or software.Train workers in use of new software and hardware.Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software.Maintain computer hardware and software inventories and coordinates asset management tracking with finance.Coordinate cable installations, new hubs/switches and new computers for additional workstations.Assist in adding, modifying and deleting users from network operating system. Assist with phone system support. Assist in configuring IP Phone Services and Corporate Directory. Assist with Network support. Assist with support of wireless environment for company wide network. Support set up of Wi-Fi on laptops, RF guns and desktops. Assist with support of VPN users in company wide network. Setup and configuration of VPN on laptops and user accounts.QualificationsHigh School diploma and/or technical degree/certificationMinimum of four (4) years of work experience in an IT related positionExcellent verbal and written communication skillsExcellent problem-solving and customer service skillsAbility to balance multiple priorities to meet expected response deadlinesAbility to work independently and as a member of a teamDemonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical productsDemonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active DirectoryDemonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365PHYSICAL REQUIREMENTSLocation of job activities 100% insideNoise and/or vibrations exposureFrequently reach (overhead), handle, and feel with hands and armsStand and sit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 35 poundsAccommodations may be made to enable individuals with disabilities to perform the essential functions.The expected base pay range for this position is $24.00 -$30.00 an hour. The actual compensation for the position may vary based on market differences and on factors such as skills, experience, qualifications and can vary based on location and/or work schedule. In addition to base pay, CareTria offers a comprehensive benefits package. Full-Time benefits include access to health, dental, and vision insurance; retirement plan options; paid time off; paid parental leave; employee assistance programs; and other perks. Eligible employees may also have access to performance bonuses.CareTria is an Equal Opportunity Employer