Residential Living Advisor

Job Opportunity

Make a Real Difference, Every Single Day

As a nonprofit leader in aging, Eskaton helps people live well, longer — with trusted guidance at every stage. We believe aging should be a vibrant, supported, and celebrated journey, not an experience to face alone. For over 55 years, Eskaton has been a cornerstone of Northern California, growing a network of 23 communities dedicated to older adults and the people who care for them. When you join us, you're not just starting a job. You're stepping into a career where your work creates a real impact on people's daily lives and strengthening the communities we call home.

We Invest in You (Because You Invest in Others)

We know that to take great care of our residents, we must take great care of you. We are genuinely committed to your health, your happiness, and your future. That's why we offer:

• Financial Security: Competitive pay and a 401K matching program to help you plan for your own future.
• Total Wellbeing: Comprehensive benefits that support your physical and mental health.
• A Place Where You Belong: We celebrate diversity and equity across the entire aging spectrum, ensuring every team member feels seen and valued.

Our DNA (Core Values)

We're looking for people who align with our mission and want to grow with us:

• Welcoming: You're a natural at creating warmth and a sense of belonging for everyone you meet.
• Bring (Y)our Best: You take pride in your work and strive for excellence in the "little things" and the "big things" alike.
• Empowerment: You don't wait for permission to do the right thing. You step up, take ownership, and lead with initiative.
• Growth: You're a lifelong learner who seeks consistent improvement and sustainable growth.

Essential Job Functions

• Promotes the occupancy growth of the community.
• Conduct community tours and host various prospect and professional events and to increase occupancy. Confidently communicate and sell Eskaton's value proposition, contractual information and financial requirements of the community's fees.
• Set, track and achieve monthly sales goals key performance indicators (KPI's).
• Schedule monthly community presentations with local resource centers and community events to boost visibility.
• Optimize daily schedules and prioritize tasks to make sure prospects are contacted in a timely manner.
• Advances the sales process for prospective residents, their family members, and/or advisors by leading the sale through understanding their needs and educating them about how our care services and programs can meet those needs. Selling Eskaton's value.
• Responds promptly to every lead source, incoming telephone call or in-person inquiry from all referral sources, prospective residents, and families. Ownership of CRM accuracy and maintenance, and daily outbound calling is required with this position.
• Overseer's the Coordination and completion of all activities needed for the sales cycle and converting community fee's to move-ins, including, but not limited to, visiting the prospect's home, healthcare providers, or other locations and ensuring that the required forms are completed by the prospect's physician, the prospect, and family prior to move-in.
• Drive traffic to the community through referral development, networking and events. Join networking groups and seek opportunities to present and host events throughout the greater geographic area to create a strong presence and enhance community awareness.
• Monitors the financial and health screening process of clients. Explains to prospective members, and other interested persons and groups, all aspects of community services.
• Maintain your Matrix database that yields relevant information on leads, prospects, to move-ins.
• Implements the marketing plan which includes: participation (as needed) through all phases of the Life Plan/CCRC membership, Lodge sales and move-in process, special events, promotional strategies, community relations, presentations, etc.
• Follows the strategic marketing plan components.
• Must have a sense of urgency and be able to handle many activities and customers at one time. Must have the ability to multitask well.

Other Job Functions

• Models and embodies Eskaton's core values, including:
• Creating a sense of warmth, welcoming and belonging for all
• Fostering excellence in everything we do
• Seeking consistent improvement, learning and sustainable growth
• Stepping up, taking ownership and leading with initiative
• Fully comply with all provisions in Eskaton's Corporate Compliance Policy and the Health Insurance Portability and Accountability Act (HIPAA).
• Maintains attendance as outlined in Eskaton policy.
• Follows required dress code and Eskaton's Community Appearance Standards. Maintains a professional image for the public and residents.
• Works in accordance with established safety guidelines; uses proper body mechanics; follows safe work practices; wears appropriate safety gear.

Starting pay ranges from $27.90 per hour - $39.03 per hour. Factors such as scope, responsibilities, experience, education, job-related skills, internal equity, and market considerations may influence base pay.

Qualifications

Education: Minimum two years of college study in sales, health or human services required (or equivalent professional experience). Bachelor's degree in related field preferred.

Training and Experience: At least three years' experience in sales with a proven sales or promotion track record. Ability to build effective relationships and close sales. Designing presentations, public speaking and marketing retirement housing concepts to community groups preferred. Computer literacy required with specific software familiarity with Microsoft Office and CRM databases.

Knowledge and Abilities: Knowledge of healthcare of older adults and delivery of services to that population. Demonstrated knowledge of sales techniques and strategies.

Working Conditions and Physical Requirements: Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently. Sedentary work involves sitting more than 67% of a typical workday. X - Light Work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work. Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The final candidate must successfully pass Eskaton's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

Eskaton is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.