Veterinary Receptionist

Job Description

Job Description

Veterinary Receptionist

 

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community. The Emma and Georgina Bloomberg Veterinary Center is one of those resources that provides urgent and secondary care to clients that come to us by referral. It’s not just a clinic – it’s a new model for accessible care in New York City.

Summary 

The Emma and Georgina Bloomberg Veterinary Center was built to keep families and pets together—even when barriers keep traditional clinics out of reach. This is a medical-first, mission-based model: we treat urgent, treatable conditions like urinary blockages and dental disease at reduced cost or through referral, fueled by grant and public support.

You’ll be the friendly, organized face of this new clinic—greeting clients and pets in our sleek, modern space; guiding them through check-in and check-out, and helping them feel supported. You’ll bridge our clients with veterinarians, LVTs, and social workers – all while ensuring smooth flow, accurate records, and excellent service in our bright, purpose-built environment. At patient discharge, you’ll help set both the animal and their family up for lasting success by applying the One Health approach – recognizing that the health of people, animals, and the environment are deeply connected, and working collaboratively to support that shared well-being.

Required Qualifications:

• High school diploma or GED required.
• Minimum 6–12 months of customer service or veterinary-related experience required.
• Computer literacy a must.
• You connect easily with people and pets.
• Must be able to lift a minimum of 50 lbs.

Benefits

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities. 

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please use this link for more details on our benefits package.

Essential Job Functions:

• Optimization of the client and patient experience.
• Triage calls, schedule appointments, and contribute to the efficient flow of patient care.
• Process invoices and reconciliation of end-of-day transactions.

Other Responsibilities: