FIELD SERVICE TECHNICIAN

Field Service Technicians are responsible for the service of KMC Global customers and product lines. They perform preventive maintenance, site surveys, installations, modifications, equipment start-ups, provide training and re-training in the use of KMC Global equipment. This position reports to the Technical Development Coordinator and Customer Service Manager as necessary.

Qualifications

• Dedication to excellence and quality output
• Honest, Reliable, and displays irreversible Integrity
• Excellent oral, written and interpersonal communication skills
• Well-developed organizational skills
• Ability to travel - 50%-65% (US and International travel)
• Solid mechanical and electrical aptitude and troubleshooting skills
• Working knowledge and ability to perform high-quality welds
• Working knowledge of PLC controls and logic
• Hydraulic knowledge/troubleshooting beneficial
• High School education, technical training and 2 to 4 years of related technical service work
• Ability to remain calm in difficult situations
• Ability to adhere to Standard Operating Procedure
• Able to complete service reports at the completion of service, to provide customer resolution.

Responsibilities

The following activities are required in this position:

• Promoting excellence throughout the department
• Service PRAB & Hapman products at customer locations
• Provide training and re-training in the use of PRAB & Hapman equipment at customer locations
• Provide phone service and troubleshooting support from home office
• Provide sales leads to Sales Department
• Determine parts required for in-field repairs
• Co-ordination of service trips including travel plans
• Accurately communicate and discuss problems with customers
• Document all aspects of Service work performed