Call Center Attendant Saturday-Wednesday 4pm-12am
Comstock Companies
Call Center Attendant Saturday-Wednesday 4pm-12am
Reston, VA
The ParkX Remote Management Center Attendant assists the team with the operation of a complex parking site with multiple employees. The sites could be manned and unmanned, automated, or manual parking sites.
Key Responsibilities:
- Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form
- Familiarity with Microsoft office and computer systems in a fast-paced environment
- Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance
- Maintain up-to-date knowledge of automated parking equipment, software integrations, and access control systems
- Assist in troubleshooting equipment and system errors, coordinating with technical support when necessary
- Deliver high-quality customer interactions, including issue resolution, account support, and adherence to brand service standards
- Oversee the contract parker program: manage customer onboarding, billing accuracy, collections, and corporate account communications
- Respond to escalated concerns, ensuring customer satisfaction and documenting resolution outcomes
- Exhibit a friendly, helpful, and courteous attitude towards customers and employees
- Provide the company's standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer upon exit
- Ensure that sites are maintained properly, and the company's safety procedures are being observed at all times
- Determine the need for maintenance and/ or repairs and forward to the Property Manager
- Complete daily activity reports for facility; responsible for completion of accident report
- Report to work on time
- Notify management of any situation that needs attention
- Directly oversee all day-to-day activities associated with opening, managing, and closing the facility
- Oversee the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns
- Ensure the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores
- Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual
- Responsible for resolving customer concerns that are escalated to his/her attention by the facility's front-line associates
- Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Property Manager and/or the Corporate Office
- Complete small cleaning or maintenance tasks according to the company's maintenance checklists
- Fill in for front line associates during their absences
- Perform other duties as assigned
Skills, Knowledge and Expertise:
- A high school degree is required
- One to two years' experience in a service or related industry preferred of which 3 months must have been in a parking setting
- Ability to work weekends required
- Ability to perform basic math calculations
- Ability to read and comprehend verbal instructions and written correspondence
- Ability to communicate effectively both verbally and through written correspondence
- Have and maintain a valid driver's license
- Ability to safely drive a standard or automatic transmission vehicle
- Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer
- Ability to provide customer resolution in a professional and friendly manner
- Must be highly credible and trustworthy, and operate with high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
- Must want to continuously learn and develop
- Exceptional oral and written communication, active listening, and organizational skills
- Ability to establish strong working relationships with others in team setting
- Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
- Self-directed and able to work independently, with minimal supervision
Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance Career Development - Opportunities for Advancement within our expanding portfolio - Annual Professional Development Funds to fuel your growth Employee Perks (to name a few): - Free Parking and EV charging - Parental Leave Program - Enjoy a Friendly Work Environment that values collaboration *Note benefits vary depending on the function of your role
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