Medical Assistant - Competitive Benefits & Growth Opportunities

Allevate Health is seeking a compassionate, empathetic, dependable, and detail-oriented Medical Assistant to join our growing team. The ideal candidate is committed to providing exceptional patient care, maintaining a safe and organized clinical environment, and supporting the smooth day-to-day operations of our practice. The Medical Assistant works closely with our providers to support patients receiving advanced outpatient treatments, including ketamine infusions and Spravato therapy. This role combines clinical and administrative responsibilities, with a strong emphasis on patient safety, communication, accuracy, and accountability. Essential Duties and Responsibilities Patient Care and Clinical Support Welcome patients, visitors, and staff with professionalism, warmth, and compassion. Assist providers with patient care, including obtaining medical histories, measuring vital signs, performing venipuncture, administering injections, and providing wound care as directed and within the scope of training and applicable regulations. Prepare patients, treatment rooms, equipment, and supplies for scheduled appointments and procedures. Assist with ketamine infusions and Spravato treatments while prioritizing patient safety, comfort, and adherence to established protocols. Administer or distribute medications as directed by the Physician, Physician Assistant, or Nurse Practitioner, following all medication-handling and controlled-substance procedures. Verify that required patient documentation, including demographics, insurance information, consents, questionnaires, and other treatment prerequisites, is complete before treatment. Maintain a clean, organized, and safe clinical environment in accordance with infection-control standards. Administrative and Operational Responsibilities Assist with scheduling patient appointments, treatments, testing, and outside consultations. Maintain accurate and timely patient records, treatment documentation, medical charts, and medication dispensing logs. Monitor and follow up with prospective and existing patients through EverPatient, documenting each interaction and updating the appropriate patient stage based on the outcome. Collect patient payments and accurately document transactions in accordance with office procedures. Monitor internal communication channels and respond promptly to messages, requests, and operational needs. Assist with ordering, stocking, and maintaining clinical supplies, office materials, and equipment. Ensure assigned daily and recurring responsibilities are completed accurately and on time. Teamwork, Compliance, and Accountability Follow all established standard operating procedures (SOPs), HIPAA requirements, infection-control standards, and applicable regulatory and patient-safety guidelines. Communicate patient concerns, safety issues, and operational challenges to the appropriate team member or supervisor in a timely manner. Take ownership of assigned responsibilities, follow through on tasks, and ensure documentation and follow-up are completed before considering a task finished. Identify opportunities to improve workflows, enhance the patient experience, and support operational efficiency. Assist with onboarding and training new employees as needed. Perform additional duties as assigned to support the needs of the practice. Qualifications High school diploma or equivalent required. Certificate or completion of a medical assisting program accredited by CAAHEP or ABHES preferred. Medical Assistant certification through the American Association of Medical Assistants (AAMA) preferred. Experience in an infusion clinic, behavioral health setting, or similar outpatient medical practice preferred. Experience with electronic medical records and patient scheduling systems is a plus. Required Skills and Competencies Patient-centered approach: Demonstrates compassion, professionalism, discretion, and respect when interacting with patients and colleagues. Communication: Communicates clearly and effectively with patients, providers, coworkers, and management, escalating urgent concerns appropriately. Organization and attention to detail: Maintains accurate records, follows established procedures, and ensures required tasks are completed thoroughly. Time management and prioritization: Manages competing responsibilities efficiently while recognizing and prioritizing urgent patient-care needs. Accountability and initiative: Takes ownership of assigned duties, follows through on commitments, and proactively addresses issues within the scope of the role. Teamwork: Works collaboratively with clinical and administrative staff and contributes to a positive, professional workplace. Basic mathematical ability: Performs basic arithmetic accurately, including calculations needed for routine administrative and clinical tasks. Problem-solving: Applies sound judgment and common sense when following written, verbal, and diagrammed instructions. Adaptability: Responds positively to changing priorities and supports the evolving needs of a growing practice. Technical proficiency: Able to learn and use electronic medical records, communication platforms, scheduling systems, and other practice-management tools. Physical Requirements and Work Environment Frequently stands, walks, reaches, handles objects, and uses hands and fingers to perform clinical and administrative duties. Must be able to lift and move up to 50 pounds, with or without reasonable accommodation. Occasionally sits, climbs, balances, stoops, kneels, crouches, or crawls as required by job duties. Requires sufficient visual ability to perform clinical tasks, read medical documentation, and operate office equipment. Requires the ability to communicate verbally and hear information necessary for patient care and teamwork. May occasionally work in or be exposed to outdoor environments. Allevate Health is committed to providing a professional, supportive, and patient-focused environment where team members can grow, collaborate, and make a meaningful difference in the lives of our patients. #J-18808-Ljbffr Allevate Health LLC