Staff Software Engineer, Menu & POS Platform, Otter - Mountain View, CA

Staff Software Engineer, Menu & POS Platform, Otter

Mountain View, CA

Who We Are

Great restaurateurs have always needed passion—for food, for people, and for creating memorable experiences. Today, thriving as a digital restaurateur also means having a passion for technology.

At Otter, we believe in the joy of serving others, and we're on a mission to help restaurants succeed in online food delivery. Thousands of restaurants around the world—from beloved local spots to global brands like Chick-fil-A, Ben & Jerry's, KFC, and Eataly—trust Otter to power their delivery business. Our platform helps them increase sales, reduce order errors, and eliminate the chaos of managing delivery operations.

What You'll Do

Our Menu Platform is the central hub for comprehensive menu management. It streamlines operations, enhances customer experience, and provides a single source of truth for menus across:

• Online delivery channels (DoorDash, UberEats, Grubhub etc)
• Point-of-sale (POS) systems (Square, Toast, Clover, NCR etc)

Key capabilities include real-time menu updates, channel-specific availability, pricing and tax configuration, ingredients and SKU management, bundling and promotions, A/B testing, and automated syncing between POS and delivery channels. With 99.99% platform availability and 150,000+ restaurants, our platform is a critical infrastructure for restaurants worldwide.

As a backend-focused Software Engineer, you will help advance this high-scale, high-impact platform. You will:

• Build data-driven features that power dynamic menu operations.
• Contribute to planning and strategy for tools and internal platforms.
• Design, implement, and test backend services using agile practices.
• Collaborate cross-functionally with engineering, product, and support teams.
• Write, debug, and maintain high-quality code across multiple projects.
• Architect scalable systems capable of supporting large, distributed workloads.
• Improve platform reliability, performance, and developer experience.
• Champion innovation and continuously explore new technologies and approaches.

What We're Looking For

• Education: Bachelor's degree in Computer Science or equivalent experience.
• Experience: 10 - 15 years of professional software engineering experience.
• Technical Mastery:
• Strong background in building scalable, reliable, distributed systems
• Proficiency in Java and modern backend development practices
• Experience maintaining large-scale, high-traffic applications
• Architectural Skills: Ability to design new systems from scratch and evolve existing architectures.
• Impact Orientation: Demonstrated track record of meaningful, high-quality contributions.
• Communication: Clear communicator capable of partnering with both technical and non-technical stakeholders.

Why Join Us

• A massive, accelerating industry: In the US alone, online food delivery has grown 10× in the past five years—from $10B to $100B—and is projected to reach $500B–$1T by 2030.
• Real-world impact: Help restaurants—local favorites and global brands alike—thrive in the digital era.
• A collaborative environment: Work with experienced peers in an environment focused on learning, growth, and cross-team partnership.

What Else You Should Know

This role is onsite at our Mountain View office. Our work is highly collaborative—we build new products, iterate quickly, and consistently reimagine an industry that's rapidly evolving. Working together, in person, helps us move fast, stay aligned, and do our best work.

The base salary range for this role is $224,000 - $284,000 per year. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

• Medical, dental, and vision insurance (multiple plans, incl. HSA options)
• Company-paid life and disability insurance (short- and long-term)
• Voluntary insurance: accident, critical illness, hospital indemnity
• Optional supplemental life insurance for self, spouse, and children
• Pet insurance discount
• 401(k)
• Time Off policies:
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

Benefits are subject to change at the company's discretion. CSS accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?