Treatment Coordinator

Role and Responsibilities The Treatment Coordinator will greet patients, answer phones, schedule appointments, provide cost estimate, and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor’s schedule and any communications with patient and referring offices. Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication. Updates and maintains patient insurance information. Maintains doctor schedule to ensure efficient use of the doctor’s time. Partners with clinical team to ensure excellent patient experience. Adheres to deadlines and prioritize work against the patient schedule. Collects payments from patients in an effective and professional manner. Understands doctor treatment recommendations and develops treatment plans from diagnosis. Effectively communicates treatment options and associated costs to the patient. Maintains confidentiality of all information in accordance with HIPAA. Performs other related duties as assigned. Education and Experience Highschool diploma or equivalent required. One year of customer service experience required. Medical or dental experience preferred. Skills and Abilities Understanding of dental terminology. Friendly, inviting, and professional personality and presence. Basic office skills such as typing and filing. Good organizational skills. Attention to detail. Leadership and problem-solving skills. Effective communication skills. Ability to work cross functionally with other team members. CORE BENEFITS & WELLNESS Medical (including Virtual Care), Dental, and Vision Coverage Employee Assistance Program (EAP) Uniforms/Scrubs provided FINANCIAL WELL-BEING Competitive pay, Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays Short & Long-Term Disability Plans Salary Range: $23.0000 To $27.0000 Hourly #J-18808-Ljbffr