Field Service Technician

Field Service Technician

Location: Texarkana, Texas Starting Salary: $50,000+ based on experience

Make Your Technical Expertise Matter

Are you a hands-on problem solver who enjoys working directly with customers, troubleshooting technical issues, and finding ways to improve product performance? We're looking for a Field Service Technician to serve as a key technical connection between customers and internal engineering, quality, and operations teams.

This is a great opportunity for someone with experience in aluminum manufacturing, materials science, process engineering, quality, or technical sales who wants a role that combines technical expertise, customer interaction, travel, and problem-solving.

What You'll Do

• Visit customers to understand their processes, needs, product applications, and expectations.
• Provide technical and quality support to help customers achieve optimal product performance.
• Investigate customer complaints, identify root causes, and help develop corrective actions.
• Coordinate and evaluate customer product trials and communicate results to internal teams.
• Analyze production history, quality data, defects, and claims to identify trends and potential issues.
• Present technical findings and corrective action plans to customers and internal leadership.
• Conduct customer, warehouse, and outside processor audits as needed.
• Prepare detailed customer visit reports and communicate findings, recommendations, and follow-up actions.
• Build strong, professional relationships with customers and internal teams.
• Work closely with Quality, Technical, Operations, and Sales teams to resolve issues and improve customer satisfaction.
• Follow all safety, quality, and confidentiality requirements.

What We're Looking For

The ideal candidate is a confident technical problem solver who can walk into a customer's facility, understand what's happening, ask the right questions, and work with multiple teams to find a solution.

You should have:

• Strong customer service and relationship-building skills.
• Excellent written and verbal communication.
• Strong analytical and problem-solving abilities.
• Good numerical and computer skills.
• The ability to work independently while collaborating with cross-functional teams.
• A professional, results-oriented approach.
• The ability to communicate effectively with everyone from production personnel to senior leadership.

Qualifications

One of the following:

• Bachelor's degree in Sales/Marketing with at least 3 years of technical sales experience; or
• Bachelor's degree in Science, preferably Metallurgical/Materials Science or Process Engineering; or
• 5–10 years of operational experience and quality knowledge in aluminum rolling or a closely related manufacturing environment in lieu of a bachelor's degree.

Preferred Experience

• 3+ years of technical sales experience, preferably involving aluminum or industrial products.
• Experience with aluminum manufacturing, rolling, quality, materials, or process engineering.
• Experience working directly with industrial customers.
• Experience with root cause analysis, quality systems, audits, or customer claims.

Additional Requirements

• Ability to travel regularly to customer locations.
• Ability to work flexible hours when needed.
• Ability to lift up to 50 pounds.
• Commitment to maintaining a safe and professional work environment.

What's In It For You?

• Starting salary of $50,000+, with increases based on experience and qualifications.
• A technical role with significant customer interaction and variety.
• Opportunity to work with engineering, quality, operations, and sales teams.
• Career growth potential in a specialized manufacturing environment.
• The chance to make a direct impact on customer satisfaction and product performance.