Program Director

Associate DirectorThe Associate Director is a senior team leader responsible for customizing processes, managing the workflow and optimizing the resources of all projects across their assigned account(s). Must be seen as an active & present leader across client & PM teams. The Associate Director is an active problem solver who may be assigned to manage more junior team members in coordinating the day-to-day efforts of their clients. The Associate Director is proactive, detail-oriented, able to partner closely with many different stakeholders/departments, drives tangible change on complex clients to improve processes and incremental fee & proactively brings agency-level solutions to the Director of PM for implementation.Primary RoleDetermine and formalize the optimal processes, work flows, tools and templates at the account level and iterate as neededTrain team on processes and ensure adherenceIdentify inefficiencies and work with team leaders to resolvePartner with functional leaders to set priorities for accountLead internal Account-level status meetingsInteract with clients in partnership with the account leadership teamMotivate team in a positive manner engendering teamwork and creativityActs as consultant to Project Managers on their projects as neededReview project plans and estimates before Project Managers deliver to Account teamCreate and maintain master project calendar, looking for ways to avoid bottlenecks (staggered project timing), maximize resources and gain efficiencies across the team. Work with resourcing team to resolve conflicting requests across projects.Ensure updates of project status reports are updated for internal and client-facing useEnsure projects are tracked correctly in scope tracker, alerts account team when out of scope projects arise. Primary focus is high-priority projects.Provide weekly (or daily depending on team preference) hot sheets to key internal stakeholders & track completion accordinglyEnsure notes are captured in internal meetings & distribute summarized feedback afterward. Ensure all team members acknowledge receipt & provide clear next steps when necessary.Develop and own project plans & maintain timeline throughout key project stage gates. Must be able to maintain across large client portfolio. Create detailed project plans and optimize throughout the lifecycle of the project.Provide guidance to more junior PMs on areas of concern & guide them on how to properly juggle multiple moving pieces.ResourcingPartner closely with Resource Manager to solve agency-wide resourcing concerns. Determine resource needs at the account and project level, working with Resource Director to fill positions and utilize staff efficiently. Think strategically about resource utilization and optimization, taking into account client needs, as well as cross-discipline perspective.Actively anticipate & remove obstacles so resources can focus on their tasks.Facilitate and ensure cross-discipline alignment on task assignments, teams, communication and next steps/action items.Make sure team knows where to track their hours and does so appropriately. Analyze burn data at the resource level.Budgets + FinancesOrganize and request the opening of job numbers in advance of the work.Track, analyze and mitigate risk against actual hours billed.Create SOWs detailing scope items and delivery assumptions.Ensure client signature/authorization before beginning work.Provide monthly budget reconciliations, analysis and proposed solutions (when necessary) to Director of Project Management and Account leads, showing progress against plan. Track scope delivery status along with actual vs planned hours per project/brand/account as applicable.$125,000 -$140,000