Guest Service Coordinator

Automotive Guest Service Coordinator

Guest Service Coordinators at Headquarter Hyundai play a vital role in engaging with service leads generated through various online marketing campaigns, the dealer website, and incoming calls. This dynamic and fast-paced environment offers a wide range of opportunities for personal growth and professional development.

Job Benefits:

We offer a positive and professional work environment with top-notch training opportunities. We strongly believe in the development of our employees through continuous training and promotion from within. Our dedicated team members enjoy a range of exceptional benefits, inclusive of:

• A collaborative team atmosphere
• Comprehensive Medical/Dental/Vision Insurance coverage
• Paid Vacation Time after one year of service
• Access to 401(K) with matching contributions

Responsibilities (include but are not limited to):

• Cultivate and maintain relationships with previous customers
• Monitor and engage with potential leads
• Master and adhere to call and email scripts
• Schedule, confirm, and follow through on appointments
• Conduct surveys with customers
• Be prepared to address any customer inquiries
• Utilize CRM software to document all interactions with customers
• Collaborate effectively with management and the service team
• Other tasks as assigned

Requirements:

• Adhere to the company's dress code policy
• Demonstrate excellent customer service and communication skills
• While a Business Development Center background is not required, it is preferred
• Showcase strong multi-tasking and organizational skills
• Possess basic computer proficiency and phone skills
• Collaborate effectively with team members
• Availability to work flexible work schedule, including evenings, weekends, and holidays is required

Additional Information

This job posting may close before the listed closing date once the position has been filled.

This job description is intended to describe the general nature and level of work performed. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, assign, or reassign duties and responsibilities as business needs require, with or without notice.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

Employment is contingent upon successfully completing all pre-employment requirements applicable to the position, which may include a background check, motor vehicle record (MVR) review, and drug screening, where permitted by law.

We maintain a Drug- and Tobacco-Free Workplace.