Customer Support Specialist
Mize
Customer Support Specialist
Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients.
We are looking for a Customer Support Specialist that will be part of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.
Responsibilities:
- Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
- Maintain a low rate of non-bug escalations to the development team.
- Write technical notes and troubleshooting procedures to be used by the entire Support.
- Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
- Ongoing support and working closely with the business teams throughout the company.
Requirements:
- 1+ years' experience in customer support deployment system roles
- Experience with System log analysis
- Experience with Zendesk
- Creative troubleshooting abilities
- Experience with SQL
- Ability to understand flows and provide creative technical solutions
- Proficiency in English (written and verbal) - Must
- Ability to comply with tight deadlines and self-prioritize
- Multi-tasking, self-learning, highly motivated and a team player
- Experience working in the Travel Industry - advantage
Please submit your CV in English
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in United States vacancy
$110k - $130k
...that powers decision-making for curious people and organizations worldwide.We are looking for an experienced Enterprise Customer Support Specialist who can marry deep product expertise with a passion for scaling world-class support through automation. You will be the primary...SuggestedLocal areaWorldwide- ...content to colleges, K–12 schools, hospitals, cruise lines, libraries, and many other unique venues worldwide. The Customer Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position...SuggestedWork from homeWorldwideMonday to Thursday
Swank Motion Pictures
Saint Louis, MOa month ago - ...Job Description Job Description Description: We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client communication including calls, chats, or emails. This role requires handling support...SuggestedLocal area
Servbank
Champaign, IL19 days ago $17 - $22 per hour
...a team of trusted technicians and efficient office staff, we have you covered. This is a fast paced full-time position in our customer service department. We are looking for someone with a warm, empathetic, and kind personality. Someone that also possesses strong communication...SuggestedHourly payFull timeWork at officeMonday to Friday1 day per weekAndy's Appliance Repair
Chesterfield, MO9 days ago$45k - $60k
...specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What... ...meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare...SuggestedFull timeLocal areaImmediate startFlywire
Chicago, IL15 days ago- ...and a 401(k) match, as well as perks that support you, your family, and your finances. And... ...Position Overview: The Support Specialist I plays a pivotal role within our organization... ...) queue, ensuring the highest level of customer satisfaction. As a Support Specialist I,...Work at officeLocal areaRemote workWorldwide
Paylocity
Schaumburg, IL11 days ago - ...integrations, and field documentation. We are a growing team focused on delivering a platform our customers depend on every day. About the Role We are hiring a Support Specialist to join our Customer Support team. This is an entry-level position responsible for...For contractorsSummer workWork at officeRemote workRelocation
Albi
Chicago, IL15 days ago - ...is until Tilla enters the scene. Backed by strong investor support, with more than 10,000 crew changes executed in the platform each... ...change, optimized and digital. Your Mission Help Tilla's Customer Support function scale with our fast-growing client base,...Remote work
Tilla
United States10 hours ago - ...What You’ll Do First-Line Support — Own the front door for clinicians, staff, and admins via Zendesk (email, chat, tickets, phone).... ...translate them into actionable insights for product. Partner with the Customer Success team to deliver a consistent, proactive support...Full timeRemote workShift work
Nestmed
Remote3 days ago - ...Description Position Overview Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range...
Johnson Health Tech
Deerfield, WI10 hours ago $30 - $35 per hour
...advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service organization while delivering...Hourly payFull timePart timeRemote workDanaher Corporation
Indianapolis, IN1 day ago- ...Technical Customer Support Specialist AppMySite, is a no-code mobile app builder that empowers users with the ability to create premium native mobile apps, in real time. Our SAAS platform enables website owners, freelancers, and digital agencies to create customisable...Work experience placementFreelanceRemote work
AppMySite
United States1 day ago $78k - $90k
...About Authorium Authorium’s customers are seasoned government executives, on the cutting edge and deeply committed to innovating... ...more. We are looking for an experienced Technical Customer Support Specialist to troubleshoot and resolve issues affecting customers’ use...Work at officeHome officeFlexible hoursWeekday workAuthorium
San Francisco, CA2 days ago- ...Technical Customer Support Specialist The Technical Customer Support Specialist is responsible for delivering outstanding customer service and technical assistance for cloud-based software products. This role involves diagnosing and resolving software-related issues...Work experience placement
Ryde Technologies
Phoenix, AZ2 days ago - We will be accepting applications through August 7, 2026 or until filled.--- --- ---Gogo is looking for its newest Customer Support Sales Specialist team member. This exciting role combines front-line customer support with inside sales and account management to directly...Full timeTemporary workImmediate start
- ...Job Description Description: Help Customers Stay Connected, Confident, and Moving... ...wellness goals. Our Customer Technical Support team plays a key role in that mission by... ...looking for a Customer Technical Support Specialist I who enjoys solving problems, supporting...
Johnson Health Tech Companies
Cottage Grove, WIa month ago $80k - $90k
...Nestmed Technical Support Representative Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians... ...them into actionable insights for product. Partner with the Customer Success team to deliver a consistent, proactive support...Remote workShift workNestmed, Inc
United States1 day ago$50k - $55k
...Customer Technical Support Specialist The Customer Technical Support Specialist will have a broad knowledge of Internet technology, software applications and or computer hardware and a strong desire to provide outstanding customer support to our premier client base. You...Remote workCopyright Clearance Center
Cambridge, MA1 day ago$72k - $85k
...and save lives! Learn more about working at Avive: About the Role: We are seeking a Technical Support Engineer to serve as a highly technical, customer-facing resource supporting our connected hardware and software platform. This role is responsible for diagnosing...Local areaAvive
Brisbane, CAa month ago- ...Role Summary The Customer Technical Support Specialist delivers prompt, solution-oriented assistance to clients by addressing inquiries, troubleshooting issues, supporting travel-related requests, and ensuring booking details remain accurate and complete. This role focuses...Remote workFlexible hours
Hopesglobalgetaways
Harahan, LA4 days ago - ...Unternehmensbeschreibung About Sutherland Sutherland is a global leader in digital transformation and customer experience services. We support international brands in delivering outstanding customer experiences through innovative solutions and professional support...Permanent employmentFull timeContract workRemote work
Sutherland
Remote23 days ago $23 per hour
.... Our family-owned business of more than 100 employees perform manufacturing, software and technology development, customer education and customer support in Kansas City for over 53 years. If you have strong listening and communication skills, a heart for helping people...Hourly payTemporary workMonday to FridayNight shiftWeekday workH & H COLOR LAB INC
Kansas City, MOa month ago- ...Technical Customer Support Specialist This position will report to the Director, Customer Support Operations and will provide front-line technical support to Measured customers, handling support inquiries, troubleshooting platform issues, and ensuring exceptional customer...Remote work
Measured
United States1 day ago - ...core, with an eagerness to learn and do things differently Customer‑focused, always thinking about ways to improve the user experience... ...About The Role We're looking for a Technical Customer Support Specialist to help our users succeed with Zoo Design Studio and Zookeeper...
Zoo
Los Angeles, CA4 days ago - ...Job Description Job Description Job Title: Customer Technical Support Specialist – Electrical Power Systems Job Description: Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges...Weekend work
Trystar Inc
Houston, TX5 days ago - ...Technical Customer Support Specialist This position supports both internal and external end users with inHere access. Responsibilities include resetting passwords; troubleshooting browser issues in Chrome, Edge, and Safari; and resolving mobile application issues on...Remote work
ECA Staffing Solutions, Inc.
United States3 days ago $45.06k - $55.89k
...mindset that allows you to make close-to-the-customer decisions; an innovative approach in... ..., software and digital solutions, and support services through five operating segments... ...SUMMARY: The CS Technical Support Specialist is an integral part of the Sales & Customer...Temporary workWork experience placementLocal areaFlexible hoursDover Corporation
Cincinnati, OH6 days ago- ...Job Title Customer Support Specialist Job Description As a Customer Support Specialist, you will be responsible for conducting deep investigation and hands on testing, collaborating with peers to validate findings, escalating defects or required fixes to appropriate teams...Work at office3 days per week
Sage City
Lawrenceville, GA4 days ago - ...Customer Support Specialist Are you the kind of person who genuinely enjoys solving problems, and wants to do it inside a company that's moving fast? Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions...Immediate startVisa sponsorship
Visa Hunt
New York, NY3 days ago $57k - $61k
...Customer Support Specialist We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism...Full timeWork at officeAlphabe Insight
Tampa, FL3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
Related searches
- community service representative United States
- client service representative United States
- career services representative United States
- bilingual customer service representative spanish english United States
- customer experience agent United States
- customer account representative United States
- client solutions specialist United States
- customer experience associate United States
- entry level customer support representative United States
- part time customer representative United States