Technical Writer IV

Top Must-Have Skillsets Experience documenting Identity and Access Management (IAM), cybersecurity, or information security programs.

Proven experience creating documentation for both technical and non-technical audiences.
Ability to simplify complex technical concepts into clear business language
Familiarity with modern authentication and authorization concepts
Working knowledge of authentication standards and protocols such as:
o SAML
o OAuth
o OpenID Connect (OIDC)
o SCIM
o FIDO2 / Passkeys
o Kerberos
o Federation services

Nice-to-Have Skillsets Familiarity with transportation sector specific regulatory and compliance requirements
Experience documenting Microsoft Entra, Duo, Okta, Ping Identity, ForgeRock, SailPoint, or similar identity platforms.
Experience supporting identity governance, access certification, privileged access, or workforce MFA programs.
Experience creating learning content and end-user adoption materials

The ideal candidate combines the curiosity of a journalist, the precision of a technical engineer, and the empathy of a user-experience professional. They can comfortably facilitate a discussion with identity architects about SAML assertions and adaptive authentication controls, then immediately translate that conversation into clear, concise guidance that any employee can understand and follow. They are passionate about cybersecurity, documentation excellence, knowledge sharing, and improving workforce experiences through clarity and simplicity.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."