Front Desk Agent
IHG
Job Description
Job Description
- Guest Services: Greet guests warmly, verify reservations, issue room keys, and orient guests to the property's amenities.
- Check-In/Check-Out: Process room assignments, verify payment methods, and compute/collect final bills using the hotel's Property Management System (PMS).
- Reservation Management: Handle room bookings, cancellations, and modifications via phone, email, or in-person walk-ins.
- Conflict Resolution: Actively listen to guest complaints (e.g., room issues, service delays), conduct research, and provide effective solutions to maintain guest satisfaction.
- Communication & Coordination: Serve as a central hub of communication by directing phone calls, answering inquiries, and dispatching requests to housekeeping, maintenance, and bellhop or valet staff.
- Local Concierge: Provide information regarding local attractions, dining recommendations, and travel directions to enhance the guest experience.
- Cash & Security: Handle cash drawers, process credit card transactions, balance daily shift reports, and enforce hotel security and safety policies
We are a 100-room hotel, and our front desk is open 24 hours.
Company Description
We are a 100-room hotel, and our front desk is open 24 hours.
Vacancy posted 12 days ago
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