Healthcare Benefit Specialist (Maryland Heights, MO)

Healthcare Benefit Specialist

Help union members and their families understand and access their healthcare benefits. As a Healthcare Benefit Specialist, you'll be part of a collaborative team that assists members with eligibility, medical, dental, vision, disability, and reimbursement benefits while providing exceptional customer service. If you enjoy solving problems, helping people, and working in a fast-paced environment, this is a great opportunity for you.

What You'll Do

• Assist members and providers with benefit and eligibility questions by phone and email.
• Process enrollments, eligibility updates, COBRA events, Medicare updates, and benefit changes.
• Review claims and eligibility information for accuracy according to Plan rules.
• Maintain accurate member records and documentation.
• Coordinate with internal departments and external vendors.
• Identify issues and help resolve member concerns promptly.
• Support audits, reports, and ongoing process improvements.

We're Looking for Someone Who

• Enjoys helping people and solving problems.
• Is organized and detail oriented.
• Can manage multiple priorities.
• Communicates professionally.
• Learns new systems quickly.
• Works well independently and on a team.

Qualifications

• High school diploma or equivalent required.
• Customer service, healthcare, insurance, retirement, banking, or office administration experience preferred.
• Microsoft Office experience required; administrative systems experience is a plus.
• Regular and predictable attendance is an essential function of this job.

Work Schedule - Full-time. Monday - Friday, 7:30am - 4:30pm. Required in office (no at-home days).

Competitive Benefits and Compensation Package

• 12 paid holidays
• Paid Time Off (PTO)
  • Pro-rated during first year of employment
  • 15 days of PTO provided in the next calendar year!
• 3 days paid bereavement
• Up to 20 days paid jury leave
• Medical, dental, and vision insurance, with option for dependent coverage
• Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
• 401k with employer match
• Tuition reimbursement program
• Career development opportunities
• Referral bonus for all successful full-time referrals
• Annual opportunities for increases

Pay - The hourly rate for this position is $21.00. Actual rate is dependent on skills, experience, education, and other business factors.

Our Culture

BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential. Our culture focuses on three core values:

• Collaboration: working together across 31 locations to achieve the best for the company and our clients
• Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
• Integrity: doing what we say we will do. Upholding strong ethical and moral principles

ADA & EEO Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.