Call Center Representatives $17.50/hr

Precision Human Resource Solutions, Inc. is seeking a Call Center Customer Service Representative to work in a large transportation department. The assignment is working onsite with Capitol Region Education Council (CREC) in Hartford, CT. Position Details Position Starts Immediately This is an In Office call center in Hartford, CT. HOURS & COMPENSATION Available shift: 12:30pm-7:30pm OR 530am-1230PM Monday through Friday Mandatory Overtime $17.50/hr REQUIREMENTS Must have at least one(1) year of experience in a call center Computer skills with a proficiency in Microsoft Word, Excel, and Outlook Ability to work in a heavy call volume environment Demonstrated customer service excellence over the phone, in-person, and through email Ability to remain calm and effective in a fast-paced environment SUMMARY OF RESPONSIBILITIES Provide parents, schools, and transportation providers with transportation needs. Process transportation change requests Process transportation complaints from parents and school Work as a liaison between parents, schools, and transportation providers Resolve issues to ensure safe and timely transportation Maintain records for the transportation department including student roster, route sheets, transportation changes, alternate schedules, accident reports, and database etc. Assist with Choice: process for K-3 students whose parents fail to meet them at their assigned bus stop Assist the director and manager of transportation as needed Adherence to all school district, State, and Board of Education regulations, law and policies pertaining to duties, conduct, confidentiality, security, and ethics. #J-18808-Ljbffr Dr. Mylissa's Medical Boutique