Commercial Lines Client Service Manager

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. Position Summary Arachas Group, under new leadership, is seeking an experienced and strategic Commercial Lines Client Service Manager to lead and support our Commercial Lines service team. This individual will be responsible for overseeing daily departmental operations, driving service excellence, managing team performance, and ensuring efficient workflows across the commercial lines function. The ideal candidate is a strong leader with deep commercial insurance knowledge who can balance client service priorities with team development and operational efficiency. Key Responsibilities Oversee the day-to-day operations of the Commercial Lines service team Lead, mentor, and develop Client Service Representatives and Account Managers Establish performance expectations, conduct evaluations, and provide ongoing coaching and feedback Support hiring, onboarding, and training of new team members Foster a collaborative, accountable, and high-performing team culture Ensure consistent delivery of high-quality service to all commercial insurance clients Serve as escalation point for complex client issues, coverage questions, and service-related concerns Partner with Producers to support client retention, relationship management, and growth initiatives Monitor client satisfaction and implement service enhancements as needed Operational Management & Workflow Optimization Develop, implement, and maintain efficient workflows, procedures, and service standards Oversee the timely processing of renewals, endorsements, certificates, cancellations, and policy servicing activities Identify and implement process improvements to enhance efficiency, accuracy, and team productivity Maintain compliance with agency procedures, carrier guidelines, and regulatory requirements Account & Policy Oversight Direct renewal strategy and execution to ensure timelines and quality standards are achieved Review complex accounts, marketing submissions, and coverage placements Support the team with carrier negotiations, quoting strategies, and policy interpretation Ensure accuracy and completeness of policy documentation and client records Cross-Functional Collaboration Partner with Sales and Producers to align service delivery with growth objectives Work closely with Finance and Operations teams on billing, reporting, and system optimization Support agency leadership with reporting, metrics, and strategic initiatives Perform other duties as assigned Qualifications Bachelor’s degree or equivalent industry experience preferred Active Property & Casualty license required 5+ years of Commercial Lines insurance experience required, including prior leadership or supervisory responsibilities Strong knowledge of commercial insurance coverages, markets, and carriers Demonstrated ability to lead teams, optimize workflows, and drive operational results Proficiency in Microsoft Office Suite and agency management systems; Applied Epic preferred Excellent communication, leadership, organizational, and interpersonal skills Strong analytical and problem-solving abilities with exceptional attention to detail Ability to travel approximately 25% as needed Ability to pass a criminal background check, as permitted by law Schedule Monday – Friday, 8:30am – 5:00pm Benefits Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays #J-18808-Ljbffr Árachas Group