Community Manager

Next Level Pros is looking for a Community Manager to help us create a world-class experience for our members. This role serves as the concierge for our community - making sure members feel supported, connected, and taken care of throughout their experience with Next Level Pros. You'll be the bridge between our members and leadership, helping with everything from workshops and coaching calls to resources, requests, and the important moments in their lives and businesses. Our goal is a community experience that feels personal, high-touch, and luxury-level. About the Role Next Level Pros is looking for a Community Manager to help us create a world-class experience for our members. This role serves as the concierge for our community - making sure members feel supported, connected, and taken care of throughout their experience with Next Level Pros. You'll be the bridge between our members and leadership, helping with everything from workshops and coaching calls to resources, requests, and the important moments in their lives and businesses. Our goal is a community experience that feels personal, high-touch, and luxury-level. What You'll Do Serve as a primary point of contact for community members Help members register for workshops, events, and coaching calls Make sure members have the correct links, resources, courses, and access Track member requests and ensure deliverables are completed Conduct regular calls, texts, and personal touch points with members Build relationships and understand each member's business, goals, and needs Remember and recognize birthdays, anniversaries, business wins, and milestones Identify disengaged members and proactively reconnect them Communicate member feedback, needs, and opportunities to leadership Help create memorable experiences and surprise-and-delight moments Travel with the team for select workshops, retreats, and events What Success Looks Like Your primary KPIs will be: Member Retention Rate Coaching Call Attendance Rate Monthly Touch Points Per Community Member Success means our members feel known, supported, engaged, and confident that someone on our team is always there to help them. Who You Are You genuinely enjoy taking care of people while staying highly organized. You are: Personable, warm, and professional An excellent communicator Extremely organized and detail-oriented Great at following through and closing loops Proactive rather than reactive Comfortable communicating with business owners and executives Someone who remembers the small details that make people feel valued Able to manage multiple conversations and priorities without things falling through the cracks Experience in hospitality, concierge services, events, customer success, executive support, or community management is a plus. Position Details Full-time, on-site at Next Level Pros HQ in Pasco, Washington. This is not a remote or hybrid role. Reports directly to a Co-Founder. Opportunities to travel for Next Level Pros workshops, retreats, and events. Compensation and Benefits Pay: $25.00 - $30.00 per hour, based on experience. Other compensation: Company-paid travel and lodging for Next Level Pros workshops, retreats, and events. Benefits: This position includes paid sick leave in accordance with Washington state law. We do not currently offer medical, dental, vision, or retirement benefits. As our team grows, we anticipate expanding our benefits offerings. Equal Employment Opportunity Next Level Pros is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need. We do not discriminate on the basis of race, color, religion or creed, sex, pregnancy or childbirth, sexual orientation, gender identity or expression, national origin, ancestry, citizenship or immigration status, age, marital status, state-registered domestic partner status, honorably discharged veteran or military status, the presence of any sensory, mental, or physical disability, the use of a trained service animal by a person with a disability, genetic information, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to complete the application, the Culture Index Survey, or the interview process, contact View email address on click.appcast.io and we will work with you. #J-18808-Ljbffr