Water and Fire Restoration Production Manager

Production ManagerSERVPRO of Northwest Brooklyn Production ManagerDo you love helping people through difficult situations?Then, don't miss your chance to join our franchise as a new production manager. As a new production manager at SERVPRO of Northern Staten Island, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect. The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage "Like it never even happened!"Primary ResponsibilitiesManage the customer experience and overall customer satisfaction.Manage the client experience and overall client satisfaction.Provide priority response to potential customers.Develop scope of work for projects and review estimates.Negotiate customer and/or client approval of project scope and estimate.Schedule crews and resources to provide service on active projects.Coordinate and oversee the production of services with crews and subcontractors.Document and/or review job file to support the services provided.Maintain communication with internal and external stakeholders.Manage production expenses.Manage equipment and materials (assets).Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.Position RequirementsMUST have Water and Fire Damage Remediation Experience.· Effective written and oral communication· Intermediate math skills· Experience in cleaning/restoration preferred· High school diploma/GED· IICRC certifications preferredAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to sit/stand/walk for prolonged periods of timeAbility to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning products/chemicalsAbility to travel locally and out of state when necessaryPay Rate Competitive salary based on experience. SERVPRO of NW Brooklyn is an EOE M/F/D/V employer.Job Type: Full-time Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayOn callOvertimeWeekends as neededSupplemental Pay:Bonus opportunitiesCommission payExperience:Water damage restoration: 3 years (Required)License/Certification:Driver's License (Required)IICRC Certification (Preferred)Work Location: In person Compensation: $75,000.00 - $95,000.00 per year