Restoration Project Coordinator

Benefits:

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance

Restoration Project Coordinator

In-Office Brooklyn NY Full-Time MonFri 8:30 AM 4:30 PM

Pay: $50000 $70000/year based on experience

This is a 100% in-person role at our Brooklyn office. We are not hiring remote candidates or anyone outside the NYC area.

Who we are
SERVPRO Team Allen operates six SERVPRO franchises covering all five boroughs. We handle water fire mold and storm losses for homeowners building managers and commercial properties and we rebuild what gets damaged. Were growing fast and taking on larger commercial and residential projects and were adding people who want to grow with us.

The role
When a pipe bursts in a high-rise or a fire hits a brownstone our crews handle the field. You make sure everything behind them runs right. Youll own job files from first call to final payment: keeping customers informed working with insurance adjusters making sure documentation is complete and keeping our Project Managers moving. Internally we call this the Job File Coordinator. Think of it as the person who makes sure every job gets done right and gets paid.

What youll do

• Manage active job files from start to close tracking status timelines and next steps daily
• Be the main point of contact for customers adjusters and property managers
• Review photos moisture readings and field documentation for accuracy and completeness
• Build preliminary estimates in Xactimate (well train the right person)
• Schedule crews and support Project Managers on multiple jobs at once
• Follow up on approvals paperwork and outstanding items so nothing stalls

What were looking for

• Experience in restoration construction insurance claims or property management is a big plus
• 1 year in an office customer service or coordinator role
• Highly organized and able to juggle a lot without dropping details
• Clear confident communicator by phone and email
• Comfortable with computers; Xactimate experience is a strong plus
• Must live within commuting distance of our Brooklyn office

Why work here

• Steady weekday schedule with no nights or weekends
• Paid training including Xactimate and IICRC certification confirm
• A real path into Project Management as we grow
• Health insurance / PTO / Matching 401(k) / paid holidays
• Youll work directly with experienced PMs and leadership not get buried in a corporate maze

Work environment
Office-based fast-paced operations team. Occasional light lifting and filing.

Each SERVPRO franchise is independently owned and operated. All employees are hired and supervised by SERVPRO of Northwest Brooklyn not SERVPRO Industries LLC.

SERVPRO of Northwest Brooklyn is an equal opportunity employer and does not discriminate based on any status protected by law.

Compensation: $50000.00 - $70000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

IC