Seasonal Guest Services Associate

Job Description

Job Description

Benefits:

• Flexible schedule

The Seasonal Guest Services Associate provides exceptional frontline service in the Welcome Center and Garden Shop during ILUMINA. This position involves guest check-in, ticketing, membership sales, retail support, and general event assistance. Ideal candidates are friendly, reliable, and enjoy interacting with people in a fun, festive environment.

Responsibilities Guest Experience
• Greet and assist guests with a warm, professional attitude.
• Process admissions, event tickets, memberships, and retail sales accurately using POS and CRM systems.
• Provide information about ILUMINA, MBG events, and Garden memberships.
• Handle questions or concerns courteously, referring complex issues to a supervisor.

Retail & Operations
• Assist with stocking, organizing, and maintaining merchandise displays.
• Ensure the Welcome Center and Garden Shop remain clean, organized, and guest-ready.
• Monitor inventory and report restock needs.
• Support daily opening and closing procedures.
• Collaborate with staff and volunteers to create a positive team atmosphere.

Qualifications Education & Experience
• High school diploma or equivalent required.
• 1-3 years of experience in retail, hospitality, or customer service preferred.
• Experience in cultural, botanical, or nonprofit settings a plus.

Skills & Abilities
• Excellent communication and customer service skills.
• Comfortable working in a fast-paced, public-facing role.
• Able to stand for extended periods and work outdoors in Florida weather.
• Basic computer and cash-handling skills required.
• Bilingual (English/Spanish) helpful but not required

Please note: Work shifts are comprised of nights and holidays.