Territory Account Specialist

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

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Compensation Grade:

10

Job Description:

POSITION SUMMARY:

The Field Service Technician (or Territory Account Specialist ) in Norfolk, VA is responsible for managing Diversey's institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery.

The Field Service Technician is tasked with ensuring customer satisfaction by consistently delivering Diversey's value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner in ensuring their operational needs are met.

This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines.

RESPONSIBILITIES:

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.

• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.

• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.

• Install equipment in accordance with established Standard Operating Procedures (SOPs).

• Perform routine site visits to monitor program performance and customer satisfaction.

• Ensure all customer equipment is maintained in proper working condition.

• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).

• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.

• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.

• Diagnose and troubleshoot technical issues with equipment and system performance.

• Maintain proper inventory levels in company vehicles and storage areas to support service needs.

• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).

• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.

• Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.

• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.

• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.

• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays.

• Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.

• Valid U.S. driver's license with a clean driving record and the ability to drive long distances as needed.

• Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.

• Skilled in the safe and effective use of hand and power tools.

• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills.

• Professional demeanor with a high level of self-motivation and the ability to work independently.

• Strong attention to detail, time management, and decision-making skills.

• Excellent communication, interpersonal, and organizational abilities.

• Ability to collaborate across functions and departments to support company objectives.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

• Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications.

BENEFITS & PREREQUISITES:

As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, and vision coverage

• 401k (w/ employer match up)

• 15 paid vacation days (accrued based on start date)

• 8 paid fixed holidays annually

• 24 hours floating holidays (accrued based on start date)

• 80 hours of sick time (accrued based on start date)

Compensation Grade:

10

Job Description:

POSITION SUMMARY:

The Field Service Technician (or Territory Account Specialist ) is responsible for managing Diversey's institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery.

The Field Service Technician is tasked with ensuring customer satisfaction by consistently delivering Diversey's value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner in ensuring their operational needs are met.

This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines.

RESPONSIBILITIES:

• Deliver an exceptional customer experience by effectively supporting Diversey's cleaning and sanitation programs.

• Build and maintain strong relationships at all levels within the customer's organization, including end users, supervisors, and managers.

• Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices.

• Install equipment in accordance with established Standard Operating Procedures (SOPs).

• Perform routine site visits to monitor program performance and customer satisfaction.

• Ensure all customer equipment is maintained in proper working condition.

• Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS).

• Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance.

• Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback.

• Diagnose and troubleshoot technical issues with equipment and system performance.

• Maintain proper inventory levels in company vehicles and storage areas to support service needs.

• Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs).

• Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems.

• Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.

• Minimum of 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting.

• Minimum of 1 year experience selling cleaning solutions or equipment to clients in the hospitality or food service industry.

• Flexibility to support emergency business needs, which may occur during evenings, nights, weekends, and holidays.

• Proficiency with basic computer applications, including email, Microsoft Office (Excel, Word) Microsoft SharePoint, Microsoft PowerApps, and other mobile apps.

• Valid U.S. driver's license with a clean driving record and the ability to drive long distances as needed.

• Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces.

• Skilled in the safe and effective use of hand and power tools.

• Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills.

• Professional demeanor with a high level of self-motivation and the ability to work independently.

• Strong attention to detail, time management, and decision-making skills.

• Excellent communication, interpersonal, and organizational abilities.

• Ability to collaborate across functions and departments to support company objectives.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

• Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications.

BENEFITS & PREREQUISITES:

As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, and vision coverage

• 401k (w/ employer match up)

• 15 paid vacation days (accrued based on start date)

• 8 paid fixed holidays annually

• 24 hours floating holidays (accrued based on start date)

• 80 hours of sick time (accrued based on start date)

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at View email address on click.appcast.io