Clinical Technician II

Job Opportunity at Duke Health Lake Norman Hospital

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Summary & Work Performed

Perform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.

• Perform a variety of routine and specialized procedures.
• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
• Communicate in a professional and courteous manner with patients, family, and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level.
• Obtain information for laboratory records, explain procedures, allay fears, and elicit cooperation.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogenetics specimen preparation.
• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
• Receive and process specimens as required by respective laboratory area procedures and protocols.
• Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
• Maintain inventory of supplies; stock supplies on carts and hand trays; wash glassware.
• Utilize various hospital information systems and software.
• Assist in training new personnel; provide technical assistance to new employees, students as assigned.
• Maintain specimens and/or slides.
• Prepare reagents, dyes, etc. used in the processing of specimens. Perform routine maintenance as required by laboratory procedures.
• Assist with word processing, miscellaneous office tasks and maintaining office records.
• Behave professionally at all times upholding the Duke values of excellence, diversity, teamwork, safety, & integrity.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

• Basic phlebotomy and specimen processing techniques.
• Knowledge of medical terms preferred.
• Basic computer skills. Effective communication skills.
• Effective professional communication skills to interact with patients/customers.

Level Characteristics

• Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do.
• We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture.
• We expect every team member to commit to these values and hold each other.

Minimum Qualifications & Education

• High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience.
• Must have at least 2 years experience as a Clin Tech I or Certification as a Phlebotomist plus achieve required competency level for specified job responsibilities.

Degrees, Licensures, Certifications

• For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency may be required; certification of Basic Life Support preferred.
• National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).