Client Service Manager - Employee Benefits

Client Service Manager

At Gallagher, we're passionate about delivering exceptional service and building lasting relationships. As a Client Service Manager, you'll manage a portfolio of small group accounts, ensuring clients receive the best possible solutions and support. You'll play a key role in client retention, satisfaction, and growth while working in a collaborative and supportive environment. This is your opportunity to make a real impact and grow your career with a global leader in insurance and risk management.

How you'll make an impact:

• Manage a portfolio of small group accounts, ensuring their needs are met with care and precision.
• Build and strengthen relationships with clients by providing exceptional ongoing support.
• Lead the renewal process, delivering tailored solutions that meet client needs.
• Identify opportunities to grow revenue by offering additional services and coverage.
• Collaborate with the Production team to deliver high-quality, timely results.
• Act as a trusted advisor, helping clients navigate their insurance and risk management needs.
• Contribute to client retention, satisfaction, and overall business success.

About You:

Required: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Life & Health License required. Ability to travel up to 25% of the time. Proficiency in Microsoft Office.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.