Collections Group Leader II: Hybrid, Getzville, NY

CAM Group Leader II page is loaded## CAM Group Leader IIremote type: Hybrid Positionlocations: Getzville, NYtime type: Full timeposted on: Posted Todayjob requisition id: R84301# **Overview:**Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit. ## **Primary Responsibilities:*** Lead business unit work teams with responsibility for multiple product lines. Monitor and assign workflow.* Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.* Liaise with first line risk and second line of defense personnel with respect to customer issues. Research and resolve complex internal and external customer issues.* Serve as department lead for special projects impacting the work team.* Provide reporting to work team leadership and prepare monthly departmental reporting for management.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.## **Scope of Responsibilities:**Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors and outside agencies.## **Supervisory/ Managerial Responsibilities:**Allocates work as a team leader of more junior team members; may check on completion/quality.## **Education and Experience Required:**A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership experience.Excellent customer service skills with the ability to use tact and diplomacy.Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.## **Education and Experience Preferred:**Bachelor's Degree.Demonstrated work leadership skills.Excellent oral and written communication skills.Strong knowledge of departmental systems, documents and procedures.M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Getzville, New York, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr M&T Bank Corporation