RN Telehealth After Hours Triage: Kelsey-Seybold Clinic- Pearland, TX

Registered Nurse

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

A registered nurse who is responsible for incoming calls from patients, physicians and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate.

Primary Responsibilities:

• Provide accurate and complete information about available resources
• Records significant health history for caller
• Assign relevant health risk tag(s) to caller
• Demonstrates excellent communication skills
• Maintains a customer-driven professional attitude
• Close call by thanking caller and offer service for future inquiries for 90 percent of inbound calls
• Functions as an interdependent and supportive team member, as well as a team leader, providing direction and established resources
• Facilitated productivity, team building and high team moral in the clinic

• Maintains a sense of pride and 'ownership' for the program
• Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response
• Introduces self and service with each inbound call
• Consistently communicates in a professional and courteous manner while maintaining a calm and purposeful demeanor

• Accepts incoming calls from patients who request assistance with acute or chronic medical issues
• Establishes and maintains a positive rapport with callers and/or family members as an advocate to assist them though the healthcare system
• Complete registration information and/or confirm current patient data for all inbound calls

• Consistently and accurately records patient complaints, symptoms and problems as well as nursing assessment following departmental documentation guide lines
• Directly addresses and seeks to rectify complaints or concerns from all callers while documenting and forwarding them to management

• Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature; the ability to organize and prioritize multiple conflicting complex tasks; and the ability to solve problems and make decisions quickly
• The position involves two-way communication with patient's families, care givers, physicians, and operators-often when all parties are under pressure
• Specific job requirements or physical location of some positions allocated to this classification may render it security-sensitive, thereby subject to provisions of section 51.215, Texas Education Code
• Is organized, able to set priorities
• Remains calm and purposeful, responds competently when giving direction to callers on emergent or chaotic situations
• Refers inquiries to appropriate source

• Assumes responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures
• To be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner

• Utilizes knowledge in referencing the appropriate triage guideline for 100 percent of caller
• Facilitates appropriate disposition based on assessment information, triage parameters, and clinical judgment

• Creates progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist
• Documents all inquiries for medico legal/statistical purposes

• Schedules call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations
• Performs related duties as required
• Participates in committees and in meetings for improvements in telephone nursing

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates of Applied Science in Nursing
• RN from an approved school of nursing with current license to practice professional nursing in the State of Texas
• 5+ years progressive clinical RN experience in acute care setting for adult and/or pediatric patients
• Proven basic PC skills including Windows Operating System
• Proven typing skills of 30 WPM
• Proven excellent communication skills

Preferred Qualifications:

• Bachelor of Science in Nursing
• 3+ years RN experience in an Emergency Department
• 1+ years of Triage nurse experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.