(USA) Senior Product Manager - Fulfillment Customer Experience

Senior Product Manager - Fulfillment Customer Experience

Multiple locations Regular/ Permanent Salaried

Position Summary...

As a part of Walmart's Customer Experience Product Org, you'll be the voice of our customer. By putting the customer at the forefront, we can help customers save both time and money no matter how they shop with us. This role is part of the Fulfillment Clarity and Control team within the eCommerce Fulfillment Customer Experience Product Organization, where you will oversee a strategic track focused on Speed and Promise Clarity. Your work will span end-to-end customer experiences that help customers clearly understand fulfillment speed, delivery and pickup promises, and available fulfillment options across the shopping journey. This is essential for building customer confidence, improving promise accuracy and consistency, enabling faster decision-making, supporting speed-led shopping missions, and ultimately improving conversion and the overall fulfillment experience. To be successful in this role you'll need to have comfort with analytics and user experience design, the ability to influence leaders and teams, demonstrate structured thinking, and have strong communication skills. As a key product leader, you will shape product vision and strategy, identify high-impact opportunities, and deliver scalable solutions that enhance the end-to-end customer journey. Beyond traditional product management, we are looking for an adaptive AI-builder mindset— someone who embraces emerging technologies, leverages data and automation to accelerate outcomes, and continuously reimagines how products are conceived, built, and optimized. You will help evolve our teams beyond the standard product development lifecycle by championing rapid experimentation, AI-driven decision-making, continuous learning, and iterative value delivery at scale. You will work cross-functionally with engineering, design, operations, analytics, business stakeholders, and senior executives across multiple markets to execute a bold product vision and roadmap. Success in this role requires a combination of strategic thinking, customer obsession, technical curiosity, and the ability to influence across complex organizations while driving measurable business and customer impact in a fast-paced, global environment.

What You'll Do

• Own product strategy, roadmap, and execution for a critical product area, ensuring alignment with customer needs, business objectives, and operational priorities.
• Drive the end-to-end product lifecycle—from discovery and validation through delivery, launch, and optimization—while balancing customer experience, business impact, and technical feasibility.
• Partner closely with Engineering, Design, Data Science, and Operations teams to define requirements, prioritize investments, manage dependencies, and deliver high-quality solutions at scale.
• Leverage customer insights, analytics, and experimentation to identify opportunities, validate hypotheses, and continuously improve product performance and user outcomes.
• Champion an adaptive, AI-enabled product mindset by exploring opportunities to incorporate artificial intelligence, machine learning, automation, and predictive capabilities into customer and operational experiences.
• Move beyond traditional product development approaches by embracing rapid experimentation, iterative delivery, and data-informed decision-making to accelerate learning and value creation.
• Influence cross-functional stakeholders and business partners to align on priorities, communicate product vision, and drive execution in a highly matrixed environment.
• Define success metrics, monitor product health, and use quantitative and qualitative insights to guide prioritization and strategic decisions.
• Identify and mitigate risks, navigate technical tradeoffs, and proactively resolve challenges that may impact delivery, scalability, or customer experience.
• Mentor and support fellow product managers by sharing best practices in product discovery, prioritization, stakeholder management, and launch readiness.

What You'll Bring

• Significant experience building and scaling customer-facing digital products,
• with demonstrated success owning strategy and execution for complex product initiatives.
• Strong product sense and ability to translate customer problems, business goals, and operational needs into actionable product strategies and roadmaps.
• Proven ability to influence cross-functional teams and stakeholders, driving alignment and outcomes without direct authority.
• Expertise in data-driven product management, including analytics, experimentation, KPI development, and hypothesis-driven decision-making.
• Experience working closely with engineering teams and navigating technical concepts, tradeoffs, and dependencies in agile environments.
• Familiarity with AI, machine learning, automation, or emerging technologies, and a curiosity for applying these capabilities to solve customer and business problems.
• Excellent communication, storytelling, and stakeholder management skills, with the ability to simplify complexity and drive alignment across diverse audiences.
• A builder's mindset with a passion for innovation, continuous learning, and reimagining how products are developed and delivered in an increasingly AI-driven world.

You'll sweep us off our feet if…

• You like digging into data and doing analyses
• You default to using AI and AI tools to move fast
• You're excited about solving complex challenges
• You're customer-centric in spirit and in execution
• You're comfortable influencing others, leading teams, managing stakeholders, getting
• buy-in from leadership, and communicating clearly
• You have a test and learn mentality and an agile way of working to improve your team's Products

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture. Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.