Customer Service Representative

Job Description

Job Description

JOB TITLE: Customer Service Representative (CSR)

JOB LOCATION: Brea, CA, 92821 (Onsite Position)

Contract Duration: 05 months

 

JOB DESCRIPTION:

• Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution.
• You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.
• The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
• To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.

 

KEY RESPONSIBILITIES

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Responsible for the entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
• Maintain level of accuracy both as a department and individually.
• Knowledgeable on our products and special projects as deemed necessary by manager.