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Head of Technical Support Engineering - AI/ML

Weights & Biases

Weights & Biases in New York is seeking a Manager of Technical Support Engineering to lead a high-performing team in delivering outstanding user experiences. You will coach support engineers and improve processes while collaborating cross-functionally with engineering and product teams. The ideal candidate has 4+ years of team management experience in a technical support or related field, with a passion for AI/ML. The position offers a comprehensive benefits package, including medical, dental, vision insurance, and flexible PTO. #J-18808-Ljbffr Weights & Biases

Vacancy posted 2 days ago
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