Human Services Technician

Salary : $37,107.20 - $42,660.80 Annually
Location : 799 North Highland Avenue, Winston-Salem, NC
Job Type: Full Time
Job Number: 08934
Department: Public Health
Division: Preventive Health
Opening Date: 08/21/2026
Closing Date: 8/31/2026 11:59 PM Eastern


General Statement of Duties
The Forsyth County Department of Public Health is seeking a self-motivated individual for a vacant Human Services Technician position. This position supports the Women, Infants, and Children (WIC) program which is a federal program administered by the United States Department of Agriculture. WIC is designed to provide supplemental nutritious foods and nutrition education as an adjunct to good health care during critical times of growth and development in order to prevent the occurrence of health problems and improve health status. To qualify for the WIC Program the applicant must meet specific income guidelines and also have an identified medical/nutritional risk problem.
Work requires interaction with clients from different cultures that speak different languages and various professional disciplines.
The WIC Program in federally funded on a yearly basis.

Work schedule:
M-F 8:00 am - 5:00 pm
Some Thursdays 8:00 am - 8:00 pm (Weekly working hours will be no more than 40)
When working night clinic, hours will be adjusted
Distinguishing Features


The successful candidate should have the following knowledge, skills and abilities:

Proficiency to perform basic computer functions using State computer system, Crossroads, and MS Office software.

Ability to type a minimum of 45 wpm.

Ability to communicate effectively orally and in writing.

Ability to interpret and explain WIC program guidelines.

Ability to prepare accurate documentation of all transactions.

Ability to maintain effective working relationships with peers and clients.

Minimum Education and Experience


Graduation from high school or GED, at least one year of office/clerical experience and the ability to type 45 wpm.

A higher education level may be considered as a substitution for part of the experience.

A valid driver's license is required.

Preferred Skills Include:
Bilingual in English/Spanish
Being culturally sensitive
Being well organized
Providing outstanding customer service
Practicing effective time management skills
Accurate data entry skills
Attention to detail
Multitasking
Teamwork, Flexibility and Reliability
Dedication to work
Working independently
Essential Duties and Responsibilities


Essential duties and responsibilities include but are not limited to:

Determines eligibility and income screening for the WIC Program.

Scheduling appointments.

Helping with measurements and finger sticks.

Working at satellite clinics as needed.

Explaining the program rules and responsibilities to participants.

Issuing electronic cards and explaining how to use the benefits.

Answering phone calls.

Calling participants to remind them of their appointments.

Other related duties.
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These links do not apply to positions that are Part Time, no benefits.
01


The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02


If you are a Nurse, please provide your nursing license number.
03


Which best describes your ability to express ideas and communicate effectively both orally and in writing?

• Good
• Average
• Excellent

04


What is your data entry speed?

• 0 - 44 words per minute
• 45 - 65 words per minute
• 66 - 90 words per minute
• 91+ words per minute

05


How would you rate your organizational skills?

• Good
• Average
• Excellent

06


Have you ever worked for the WIC program?

• Yes
• No

07


Have you ever worked at a Public Health agency?

• Yes
• No

08


Have you worked at a medical care facility?

• Yes
• No

09


How would you describe your office administration experience?

• Zero years of experience
• 1 year of experience
• 2 years of experience
• 3 to 4 years
• 5 or more years

10


Are you fluent in English and Spanish?

• Yes
• No

11


Do you have a valid driver's license?

• Yes
• No

Required Question