Customer Service Representative - Remote

Pay rate: $15/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Job Description

Responsibilities:

• Successfully complete virtual paid training program which requires passing tests each week.

• Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Superb attendance, so you can be there when our customers need us

Work at home requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot) 50 mbps download and 35 mbps upload speed

• WiFi must be turned off at all times

• Windows Updates must be current

• Private and distraction free home work space with the ability to close a door.

All job offers are contingent upon:

• Completion of drug screen

• Completion of background check

• Completion of providing 3 internet speed tests submitted at different times of day

• Completion of providing 3 photos of your work at home space