IT Manager

WayFinder Logistics is a fast-growing, third-party logistics (3PL) company offering freight brokerage (non-asset-based transportation) services, including intermodal, rail, truckload and LTL brokerage, transportation management and international services. WayFinder seeks a personable and detail‑oriented IT Manager to join our team. As an IT Manager, you’ll be focused on providing technical assistance to our team members in a fast‑paced environment. IT Manager contribute to increased productivity by ensuring that WayFinder IT systems run efficiently.

SUPERVISORY RESPONSIBILITIES

Process time off requests and arrange coverage when necessary Plan workloads, allocate tasks, and monitor progress of IT Intern Devise work schedules and implement training benchmarks Educate and provide continuous training to IT team members Conduct performance reviews if requested by VP of Operations

DUTIES & RESPONSIBILITIES

Identify, investigate, and resolve problems with computer software and hardware Field support calls, chat, email, and/or other communication from team members with inquiries regarding software programming, connectivity, printing, and similar concerns Consult with team members to determine steps and procedures taken to identify and resolve the problem Oversee device management and assignment Apply knowledge of computer software, hardware, and procedures to solve problems Guide team members through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions Collaborate with other team members to research and resolve problems Collaborate with admins to explain errors and/or recommend modifications in programs Arrange service by software or hardware vendors to repair or replace defective products Maintain knowledge of technology innovations and trends Create “How To” documentation for IT processes Manage day‑to‑day user accounts, including passwords, permissions and onboarding/off‑boarding Perform other related duties as assigned by VP of Operations

REQUIRED SKILLS & ABILITIES

Excellent verbal and written communication skills Excellent interpersonal and customer service skills Professional and pleasant telephone manner Ability to explain technical issues to technical and nontechnical team members Strong analytical and problem‑solving skills Proficient with Microsoft 365 products and services Proficient with or the ability to quickly learn an array of computer hardware and software

EDUCATION & EXPERIENCE

Bachelor’s degree in computer science, information technology, or related field 1–3 years of experience in Information Technology or related field A blend of education and applied work experience may be considered

PHYSICAL REQUIREMENTS

Prolonged periods of sitting/standing at a desk and working on a computer Must be able to lift 15 pounds at times #J-18808-Ljbffr WayFinder Logistics