Field Customer Care Representative

Customer Care Representative We are Lennar – one of the nation’s leading homebuilders dedicated to creating an extraordinary experience for our homeowners, communities, and associates. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Your Responsibilities on the Team Professionally and promptly handle requests by contacting the homeowner after reviewing provided documentation, homesite and case history to ensure familiarity with the matter. Use remote assistance tools to patiently guide homeowners through troubleshooting and resolution steps. Share guidance on warranty coverage, out-of‑warranty items, and self‑help solutions. Document and maintain all findings, including pertinent documents, photos, and correspondence using provided technology to ensure thorough case documentation. Determine scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with trade partners for further action. Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support. Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards. Process back charges and EPOs to ensure prompt payment of trade partners as needed. Proactively remedy any trade partner scheduling, communication, or payment related issues. Participate in after‑hours on‑call rotation and expedite emergency repairs, as directed by management. Perform additional duties as assigned to support the overall success of the division. Qualifications Minimum high school diploma or GED required. Excellent verbal and written communication skills. Prior customer service experience required, preferably with a homebuilder. Good organizational and time‑management skills; understanding of technical aspects of residential construction. Availability to work flexible hours based on business needs, including evenings, weekends, and holidays. Ability to analyze problems, determine solutions, and produce desired outcomes. Intermediate to advanced PC skills (Microsoft Word and Excel). Professional attitude to represent the company in a positive manner. Physical & Office/Site Presence Requirements This is primarily a sedentary office position which requires the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, move, and carry up to 25 lbs. Finger dexterity is necessary. EEO Statement Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #J-18808-Ljbffr Lennar