Senior Service Desk Technician (Onsite)

Date Posted: 2026-07-07 Country: United States of America Location: US-MD-FULTON-8170 ~ 8170 Maple Lawn Blvd ~ MAPLE LAWN, Ste 190, 200 & 300 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1 At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Solipsys is a wholly-owned subsidiary of Raytheon Missile and Defense (RMD) and Raytheon Technologies (RTX) and an industry leader in the development of integrated C4I Network Centric Defense System solutions for both the Domestic and International DoD. Our Digital Technology (DT) Team is growing and searching for an enthusiastic, collaborative, and dedicated team member to be part of the Raytheon Solipsys Desktop Support Team under Information Technology. As a member of the team, you will be responsible for supporting the compute needs of all employees and be their first point of contact to ask questions on how to use existing IT equipment in the organization, including laptops, desktops, phones (desktop and mobile), conference room AV systems, and printers. Additionally, you will be involved in the backend support of all technologies used in the company and working with fellow members of the Information Technology department to support and recommend new technologies for use in the organization. Strong communication and interpersonal skills are critical to convey information in a tactful manner and at the technical proficiency of the audience and keeping up to date with current technology trends and future innovations. This position is onsite located in Fulton, Maryland. What You Will Do: • Provide support for computing equipment, software, mobile devices, and other technologies used by the employees. • Coordinate repair, installation, or replacement of equipment and software. • Maintain, update, and deploy system images. • Maintain, update, and provision mobile devices. • Create, update, remove accounts and permissions within an Active Directory environment. • Maintain parts, equipment, and software inventories. • Account for all work in an ITSM platform, including status and resolution/root cause. • Document, maintain, and improve processes and procedures. • Stay up to date with current technology innovations. • Perform other duties as assigned. Qualifications You Must Have: CompTIA (A+ and/or Network+) Certifications or eligible to achieve certification. Minimum of 5 years of prior relevant professional experience building, maintaining, and supporting end user computers, phones, and other information technology devices/systems. Typically requires: AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR A Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience. The ability to obtain and maintain a U.S. government issued secret clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer: Highly motivated with the ability to provide creative solutions to complex problems Ability to lift up to 25 lbs. for racking or transporting equipment Ability to communicate well in oral and written form Self-driven and highly motivated with strong problem-solving skills Experience professionally supporting Virtualization environments Experience professionally supporting Windows and Linux environments Active Secret Security Clearance What We Offer : Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. WE ARE REDEFINING AEROSPACE. *Please ensure the role type (defined below) is appropriate for your needs before applying to this role Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings. Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 58,400 USD - 111,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.