Clinical Support Specialist - Pharmacy Technician

Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes Escalating potential medication-related and health-related issues to a pharmacist Obtaining provider contact information to facilitate the delivery of clinical interventions Obtaining patient information required for clinical interventions Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally Accurately documenting all interactions, interventions, and outcomes in Arine's software platform Participating in process improvement meetings and team meetings to optimize workflows Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns Preparing and sending patient educational materials and other necessary items as needed Scheduling patients for telephonic or videoconference appointments with clinical pharmacists Assisting with obtaining referrals and authorizations Following established workflows while remaining flexible as processes evolve Taking ownership of assigned work and seeing it through to completion Requirements Bachelor's degree in Health Sciences or a related field preferred Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician) Candidates with equivalent medical, healthcare, call center, customer service, or patient-facing experience are encouraged to apply Ability to prioritize effectively and work in a fast-paced environment Knowledge of basic medical terminology and medication names (brand and generic) Excellent written and oral communication skills Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions Demonstrated reliability, accountability, and follow-through High attention to detail with a strong commitment to documentation accuracy Comfort working in a metrics-driven environment where outcomes and quality are tracked Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment Comfort learning and using new technologies, including clinical software platforms A team player mindset with the ability to work independently Openness to coaching, feedback, and continuous learning Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month) Core Competencies Demonstrates strong communication and interpersonal skills while effectively engaging patients and providers in a healthcare setting. Proficient in managing high call volumes, maintaining documentation accuracy, and utilizing clinical software platforms to support patient care. Highest-signal resume keywords Healthcare Certification Medication Adherence Patient Engagement Documentation Accuracy Google Workspace Proficiency ATS Optimization Keywords Hard Skills Basic Medical Terminology Medication Names Knowledge Call Center Experience Patient-Facing Experience Documentation Skills Soft Skills Excellent Communication Skills Interpersonal Skills Empathy Reliability Attention to Detail Certifications & Qualifications Certified Pharmacy Technician Certified Medical Assistant Behavioral Health Technician Industry Keywords Healthcare Patient Care Clinical Interventions Telephonic Appointments Process Improvement Tools & Technologies Google Workspace Mac (Apple) Environment Slack Five9 Clinical Software Platforms #J-18808-Ljbffr Jobtailor