eBilling Specialist

Ebilling SpecialistGreenberg Traurig (GT), a global law firm with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package (if benefits are applicable), along with the opportunity to work within an innovative and collaborative environment.Join our Revenue Management Team as an eBilling Specialist.We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service.This role will be based out of one of our U.S. GT offices, on a remote basis. This role reports to the Director of Revenue Management.Position SummaryThe eBilling Specialist is responsible for handling all aspects of electronic billing for the firm's e-clients, including implementation, maintaining client eBilling requirements, and ensuring accurate and timely invoice submission through eBillingHub. This role works closely with attorneys, billing staff, and local offices to resolve eBilling issues, manage rejections, appeals and budgets, and ensure compliance with client guidelines.Key ResponsibilitiesImplements and onboards new clients onto eBilling platforms, including setup, mapping, and maintenance of client billing information within the firm's eBillingHubSubmits electronic invoices accurately and timely in accordance with client eBilling guidelinesMonitors invoice status and manage rejections, reductions, and appeals to ensure maximum recoveryResearches and resolves invoice discrepancies by collaborating with attorneys, assistants, billing teams, and client representativesIdentifies and resolves rejection code issues; reviews and analyzes recurring rejections to identify root causes and ensure similar issues do not occur on future billsMaintains and updates client billing requirements, rules, and vendor portal settingsSubmits accruals and budgets through third-party vendor systems as required by clientsManages submission and maintenance of timekeeper approvals on client vendor sitesWorks closely with local offices to coordinate workflows and ensure successful invoice processingGenerates and reviews billing reports to track submission status, outstanding invoices, and client trendsProvides support to internal staff regarding procedures and client requirementsEnsures compliance with firm policies and client standardsFlexibility to attend onsite trainings, work overtime and conduct business travel as neededQualificationsSkills & CompetenciesHighly motivated self-starter with the ability to process a high volume of electronic bills per month with minimal supervisionAbility to work under pressure to meet strict deadlines, manage complex eBilling transactions, and effectively prioritize multiple tasksStrong attention to detail and outstanding organizational skillsDemonstrates the ability to adapt and shift priorities in a fast-paced environmentRequires strong analytical and problem-solving skills to identify and resolve issues independently and effectivelyExemplifies excellent interpersonal and written/verbal communication skills, maintains a professional demeanor, and thrives in collaborative, team-oriented environmentsEducation & Prior ExperienceBachelor's degree or equivalent experience preferredA minimum of 2 years of experience in legal billing or eBilling within a law firm or professional services environmentTechnologyExperience with third-party eBilling platforms (e.g., Legal Tracker, BillingPoint, CounselLink, Tymetrix, or similar systems)Aderant, eBillingHub and/or Elite experience preferredStrong understanding of legal eBilling processes and client billing guidelinesProficiency with Windows-based software and Microsoft Word, Excel and Outlook requiredDemonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment.Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows to enhance daily work tasks as appropriate and/or directed.Proactive approach to learning and adapting to emerging AI and related technologies and contributes to a culture of innovation.GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.