Customer Service Representative

$1,500 Sign-On Bonus for External Candidates This position is Remote in Maine. If you are located within commutable distance to the office at 43 Whiting Hill Rd Brewer, Maine 04412, you will have the flexibility to work remotely* as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 6 - 8 weeks of paid onsite training for the first 6 - 8 weeks at 43 Whiting Hill Rd Brewer, Maine 04412. The hours of the training will be during normal business hours. Primary Responsibilities: Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements. Provides excellent customer service via first call resolution as frequently as possible. Advocate for patients regarding complaints or billing issues within the established policies and procedures of the department. Advises management of customer service issues which may require attention in a timely manner. Resolve assigned accounts in a timely #J-18808-Ljbffr UnitedHealth Group