Program Manager

Program ManagerThe Program Manager leads complex customer programs from early prototyping through full-scale production, ensuring products are manufactured to precise customer specifications. This role combines strong technical acumen with customer-facing responsibilities, overseeing documentation, production workflows, and cross-functional coordination to deliver high-quality electronic products in a highly regulated environment.ResponsibilitiesInterface directly with customers to manage products and projects from prototype through production, serving as the primary point of contact throughout the product lifecycle.Discuss and manage customer schedules, development criteria, production issues, Return Material Authorizations (RMA), root cause analyses, and corrective action plans.Create and maintain Assembly Documentation, Device History Records (DHR), and manufacturing tooling requirements to ensure products meet customer and regulatory specifications.Develop and maintain process workflows that support efficient, repeatable, and high-quality production.Coordinate with Test Engineering to develop, install, maintain, and qualify production test stations.Troubleshoot test failures and develop clear troubleshooting guides to support production operators and test personnel.Evaluate and communicate customer requirements, requested design or process changes, and manufacturing issues to cross-functional departments, ensuring alignment and timely resolution.Work directly with production teams to resolve day-to-day production questions and issues on the manufacturing floor.Lead the development of Production Failure Mode and Effects Analysis (PFMEA) and Value Stream Mapping (VSM) for assigned projects to drive risk mitigation and process optimization.Manage project changes and drive continuous improvement initiatives in production workflows and processes.Provide technical support and guidance to production operators and other internal stakeholders to ensure consistent product quality.Write or review quotes and Statements of Work (SOW) for new projects and revisions to existing assemblies, ensuring technical and commercial alignment with customer requirements.Collaborate with quoting personnel to support cost updates, new assembly quotations, and the development of detailed statements of work.Travel locally approximately 10–15% of the time to support customer meetings, site visits, and project-related activities.Essential Skills5+ years of engineering experience in medical, aerospace, or industrial environments, including direct customer-facing responsibilities.Proven program or project management experience supporting complex, multi-phase product lifecycles.Industrial or manufacturing industry experience, with exposure to high-reliability or highly regulated products.Hands-on experience working with Bills of Materials (BOMs) and managing product configuration details.Experience with SAP or similar MRP/ERP systems to support production planning, materials management, and cost tracking.Proficiency working in CAD platforms such as Altium, SolidWorks, AutoCAD, or comparable tools.Ability to interpret and work with technical drawings, specifications, and engineering documentation.Strong analytical and problem-solving skills, including experience with root cause analysis and corrective action planning.Effective communication skills with the ability to collaborate across engineering, production, test, and customer teams.Ability to balance approximately 70% technical responsibilities with 30% customer communication and relationship management.Additional Skills & QualificationsBS or MS degree in Engineering, preferably in Electrical Engineering.Experience with electrical circuit design, analysis, and troubleshooting.Experience supporting OEM customers as a contract manufacturer or similar environment.Familiarity with PFMEA and Value Stream Mapping methodologies for process improvement.Exposure to AS9100 or other quality management systems in highly regulated industries.Work EnvironmentThe role is based in a clean, highly regulated electronics manufacturing facility with recently remodeled, two-story office space. The site supports advanced products in medical devices, diagnostics, aerospace and defense, and industrial applications, operating as a contract manufacturer for OEM customers. The environment emphasizes quality, compliance, and continuous improvement, with active efforts toward certifications such as AS9100. You will collaborate closely with a small team of Program Managers, production staff, and test engineering, typically supporting multiple customers and projects at once. The work involves frequent interaction with CAD tools, SAP/MRP systems, and production test stations, along with approximately 10–15% local travel for customer and project-related visits.Job Type & LocationThis is a Contract to Hire position based out of Solon, OH.Pay and BenefitsThe pay range for this position is $44.00 - $48.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Solon, OH.Application DeadlineThis position is anticipated to close on Sep 28, 2026.About ActalentActalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.