Account Service Representative, Oklahoma

Account Service Representative

Keeping track of assigned accounts to identify outstanding debts

Planning course of action to recover outstanding payments

Locating and contacting debtors to inquire of their payment status

Job brief

We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.

This position can be stressful, difficult and very rewarding at the same time. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose with persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Keep track of assigned accounts to identify outstanding debts

Provide human understanding and compassion at all times

Plan course of action to recover outstanding payments

Locate and contact debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints showing empathy and kindness

Compliment debtors on past successes to build rapport

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues building customers for life.

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Alert superiors of debtors willingness and ability to pay celebrating successes

Comply with requirements when legal action is unavoidable

Proven experience as debt collector

Emotional intelligence dealing with a variety of personalities

Experience in working with targets and tight deadlines

Knowledge of relevant legal requirements

Working knowledge of MS Office and databases

Excellent communication and people skills

Apt in negotiating and persuading

Ability to be polite and compassionate while maintaining confidence

High school diploma is preferred

This occupation may advance into positions such as a sales, customer service and management with experience and exceptional work.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.

This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.