PROGRAM MANAGER II

Program Manager IIAs part of the Customer Excellence Team within the Marine, Oil and Gas (MOG) Business Unit, the Customer Program Manager (CPM) will manage our U.S. distribution partner, ensuring strong execution and a high-quality customer experience that builds trust, supports existing business, and enables future growth in the U.S. Defense and Oil & Gas subsea markets. The CPM will serve as the primary point of contact for assigned accounts, ensuring customer orders are delivered on time, issues are resolved quickly, and communication remains clear and proactive. They will work cross-functionally with engineering, supply chain, manufacturing, and sales teams to deliver exceptional customer experience and support business growth.Job Requirements:Own day-to-day communication with assigned key customersTrack and manage customer orders, ensuring on-time delivery performanceIdentify and resolve delivery, supply, or quality issuesCoordinate across internal teams (engineering, supply chain, manufacturing, sales)Provide regular updates and reporting to customers and internal stakeholdersManage backlog and forecast customer demandSupport customer visits, audits, and business reviewsIdentify risks and drive mitigation plansDrive process improvements to enhance customer experienceKey Attributes & Skillsets:Willingness to address and navigate cross-functional challenges to improve customer service outcomeStrong interpersonal skills with the ability to motivate and align cross-functional teamsAbility to communicate complex information clearly and provide structured updates that drive alignmentSkilled at simplifying complex situations and engaging the right stakeholders to move work forwardStrong execution focus with the ability to manage competing priorities and deliver resultsExcellent communication and relationship-building skills; able to work effectively across diverse teams, functions and levelsSelf-motivated and able to work independently with minimal oversightFlexible and open to travel as neededStrong problem-solving mindset with a focus on process improvementWhat your background should look like:Bachelor's degree or equivalent experience2+ years Program Management experience or customer-facing experienceStrong communication and stakeholder management skillsExperience working cross-functionallyProblem-solving mindset with ability to manage multiple prioritiesPreferred Qualifications:Experience in defense, oil & gas, or related industriesExperience with ERP/MRP systemsBackground in manufacturing or supply chain operationsExperience managing distribution or large customer accountsCompensation:Competitive base salary commensurate with experience: $82,100 - $102,600 (subject to change dependent on physical location)Total Compensation = Base Salary + Incentive(s) + BenefitsBenefits:A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefitsEOE, Including Disability/VetsIMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.