Data Visualization Analyst (Power BI & ServiceNow)

Business & Data Visualization Analyst

The Business & Data Visualization Analyst will play a critical role within WWT's Managed Services organization, Day 2 Operational Services, responsible for transforming complex data into clear, actionable insights that drive strategic decision-making across the organization. This position owns the design, development, and maintenance of interactive dashboards and reports — primarily in Power BI — while also working closely with databases to build, manipulate, and optimize queries and data structures. The ideal candidate brings deep technical expertise in data visualization and SQL, pairs it with strong analytical and communication skills, and thrives in a fast-paced, collaborative environment where requirements evolve quickly. Success in this role requires the ability to engage stakeholders at all levels, translate business needs into meaningful data products, and deliver with both speed and precision.

Required Skills & Experience

Education Bachelor's or Master's degree in Data Science, Computer Science, or a related field preferred, or equivalent experience.

Certifications

• ITIL certification(s) preferred but not required.
• Certification in data visualization tools (e.g., Tableau Certified Professional, Microsoft Certified: Data Analyst Associate) is a plus.
• Microsoft-related certifications (e.g., Power BI, SQL Server) are a plus.

Experience

• 5 to 8 years of relevant business experience in reporting, data analysis, or a similar area.
• Senior-level, proven experience with Power BI and Microsoft SQL Server.
• Experience working with large, complex datasets in a fast-paced environment.
• Experience in a technology industry with relevant domain knowledge preferred.

Technical Skills

• Power BI & BI Tools: Advanced Power BI expertise including Power Query/M, DAX, data modeling, composite models, incremental refresh, RLS, deployment pipelines, and paginated reports; proficiency with Tableau, ServiceNow, and other business intelligence and visualization platforms.
• Data Modeling & Architecture: Ability to design and implement robust semantic models (star/snowflake schemas) and calculation layers; strong familiarity with relational (SQL, Oracle) and non-relational databases, data warehousing concepts, and BigQuery.
• SQL & Data Engineering: Strong SQL development skills including T-SQL, stored procedures, and complex queries for data extraction and manipulation; experience with data gathering, cleaning, transformation, and integration across disparate sources.
• Data Analysis & Quality: Proven ability to work with large, complex datasets; experienced in data governance, validation, QA/troubleshooting, and applied statistical analysis and modeling techniques.
• Visualization & Design: Expert in data visualization techniques and dashboard design with a strong visual design sensibility — including layout, typography, color theory, and interaction design; familiarity with Adobe tools a plus.
• Microsoft Office Suite: Proficient in Excel (advanced analysis and reporting), Word, and PowerPoint.
• Programming: Experience with Python, R, or other scripting languages for data analysis (plus).

Soft Skills

• Communication: Excellent written and verbal communication in US English, including the ability to present complex findings to non-technical stakeholders and distill data into concise, clear takeaways.
• Analytical Mindset: Strong problem-solving skills and an innate drive to dig into data, identify patterns, and translate findings into actionable recommendations.
• Collaboration & Independence: Equally comfortable working autonomously or within distributed, matrixed teams; confident in proposing innovative solutions while remaining receptive to feedback.
• Adaptability: Thrives in fast-paced, evolving environments; approaches shifting priorities and project scope with flexibility and creativity.
• Attention to Detail & Accountability: Meticulous attention to detail, strong commitment to data accuracy, and proven ability to manage multiple priorities while consistently meeting deadlines.
• WWT Values: Demonstrates alignment with WWT's Core Values as outlined in THE PATH.

Nice-to-Have Skills

• Familiarity with MSPs, ITIL-based customer service ticketing systems, or RMM platforms.
• Experience with Smartsheet, API integrations, or Boomi.
• Experience with Salesforce.

Work Expectations

• Align to US business hours with flexibility to meet team needs.
• Collaborate closely with a distributed, matrixed team, maintaining frequent communication and updates.
• Looking for candidates who can join in 30 days or less.

Benefits

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.