Salesforce Agentforce Business Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About The Job You're Considering

We're looking for a Salesforce Agentforce Business Analyst in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes. If you consider yourself to be self-motivated, detail-oriented and great at solving ambiguous problems, we want to hear from you.

Your Role

Location: Nashville, TN

• Work with clients and end users to gather, understand and define business requirements

• Lead discovery and requirements definition for Salesforce Agentforce use cases, identifying high‑value AI and automation opportunities across Salesforce Core (Sales, Service, Field Service)

• Translate business workflows into Agentforce agent roles, scopes, instructions, and guardrails, ensuring AI behavior aligned with business rules, compliance, and brand standards

• Analyze end‑to‑end processes to identify repetitive, rules‑based activities suitable for Agentforce automation, driving efficiency, cycle‑time reduction, and improved agent productivity
• Author clear, testable acceptance criteria for Agentforce capabilities, including decision logic, exception handling, and human‑in‑the‑loop escalation paths.

• Partner with architects, developers, and stakeholders to align Agentforce solutions with operational needs, data readiness, and measurable business outcomes (ROI, productivity, quality).

• Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Flows, Data Integrity standards and practices and Security

• Create customized reports and dashboards to visualize key business metrics

• Maintain all system documentation and SFDC policies/procedures

• Troubleshoot production issues in a timely manner and provide internal support when needed

• Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues

• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

Your Skills and Experience

Key Qualifications: • 2-5 years' experience as a Salesforce Business Analyst/Administration

• Minimum of Bachelor's Degree

• Certifications: Admin, Business Analyst, Agentforce Specialist

• Experience gathering requirements and building custom Salesforce applications

• Proven, hands on project experience with Salesforce Sales, Service and Agentforce

• Effective at managing and prioritizing multiple tasks simultaneously

• Exceptional communication skills, including written and presentation skills

• Excellent data management capabilities

• Agile experience

The base compensation range for this role in the posted location is: $54,300- $130,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.