GPS Manager, Training

Exemption Status: United States of America (Exempt) $92,730 - $127,504 - $162,277 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. Job Description Summary Within the Government Programs and Services (GPS) department, the Manager, Training is responsible for the strategic leadership, design, implementation, and ongoing management of our internal and client‑facing Training Programs. This role ensures all training activities meet contractual requirements, regulatory standards, and MedImpact operational expectations. The Manager, Training provides leadership to training staff, partners closely with cross‑functional stakeholders, and establishes governance, metrics, and continuous improvement processes to ensure effective, compliant, and scalable training outcomes. Essential Duties and Responsibilities Provides leadership to recruit, develop, manage, and retain training resources necessary to support Medicaid Programs and Clients. Leads the end‑to‑end strategy, design, delivery, and maintenance of our client and internal organizational Training Program, including onboarding, role‑based, refresher, and change‑driven training. Manages Training Specialists and oversees daily training operations, work allocation, performance management, and professional development. Develops and maintains annual training plans, curricula, delivery schedules, assessments, and evaluation methodologies aligned with program needs and contractual requirements. Establishes and administers training policies, processes, quality standards, documentation controls, and reporting frameworks. Oversees the development, review, and maintenance of training materials including user guides, manuals, job aids, e‑learning content, and system simulations. Partners with subject matter experts (SMEs) across IT, Operations, Clinical, Call Center, Rebate, Organizational Change Management (OCM), and Compliance to ensure training accuracy, consistency, and readiness. Ensures all required training is completed, documented, auditable, and reported. Provides governance and oversight for provider, pharmacy, and external stakeholder training and communications. Defines, tracks, analyzes, and reports training metrics and effectiveness indicators to leadership and external stakeholders as required. Participates in program planning initiatives, including implementations, enhancements, and operational readiness efforts. Continuously evaluates training effectiveness and recommends improvements to processes, tools, content, and delivery methods. Qualifications BS/BA degree or equivalent plus 5+ years of experience. 1 year of SME in respective area(s). 3+ years of supervisory experience, or 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) completed within 12 months. Strong proficiency with MS Office (Word, PowerPoint, Excel, Outlook). Experience with learning management systems (LMS), virtual training platforms, and content development tools. Ability to analyze training data and produce reporting metrics. Training, instructional design, or learning and development certifications preferred. Leadership and effective team building skills. Customer focus and results oriented. Sound judgement and decision‑making. Extensive knowledge of program requirements and project management methodologies and system development methodologies. Ability to manage and organize projects in a fast‑paced environment. Reasoning, mathematical, and language skills as described. Equal Opportunity Employer Equal Opportunity Employer, Male/Female/Disabilities/Veterans OSHA/ADA: To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr MedImpact Healthcare Systems Inc.