Switchboard Operator

Requirements

• Must have a high school diploma, GED, or equivalent.
• Six months to one year experience with customer relations required
• Knowledge of basic office procedures/equipment and computer systems required
• Familiarization with medical terminology and prior health care experience preferred
• Certification in Basic Life Support (BLS) preferred.

Work Hours

We are seeking a part-time (20 hr/ week) Switchboard Operator to work weekdays between the hours of 7:00am - 5:30pm.

Job Summary

Communicates in a “customer oriented” professional manner to assist our patients, and customers. Operates a telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties as assigned.

Essential Job Functions and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Answers incoming calls and forwards to the appropriate department.
2. Enters Dean confirmation into individual HARS daily.
3. Prints all electronic remits from EC to assist payment poster.
4. Logs all daily Grant County PT logs into spreadsheet prior to monthly billing.
5. Opens all self-pay checks daily and runs tape. Runs all virtual credit cards daily. Scans all incoming department correspondence and distributes to appropriate personnel.
6. Attends staff meetings and in service training sessions
7. Adheres to Southwest Health’s value-based behavior standards.
8. Understands and adheres to Southwest Health compliance and HIPAA standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
9. Performs other duties and responsibilities as requested or required.

Contact Information

Southwest Health
Attn: Human Resources
1400 Eastside Rd
Platteville, WI 53818
Phone: View phone number on click.appcast.io
Email: View email address on click.appcast.io
Fax: View phone number on click.appcast.io

Benefits

Southwest Health is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.

Equal Opportunity Employer


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