Referral Representative I

Job Description

Job Description

Job Overview:

Pay Range: $24.93hr - $29.93hr

Requirement/Must Have:

• Minimum 1+ years clinical laboratory experience.
• High School Diploma or equivalent.
• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
• Ability to handle biological samples and potentially hazardous chemicals.
• Adherence to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
• Requirement to use personal protective equipment, engineering controls and/or work practice controls as directed by management.

Responsibilities:

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy by identifying problems with specimen types, missing information, incorrect temperature, or insufficient quantity.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed and lab accidents to clients within 24 hours of notification.
• Document thoroughly and elevate issues of concern to supervisor.
• Identify and escalate Reportable Quality incidents to supervisors.
• Maintain work area in a safe, functional and sanitary condition.

Nice to Have:

• Customer service and/or medical background preferred.

Skills:

• Detail-oriented with the ability to work independently.
• Ability to establish work priorities and handle several tasks simultaneously.
• Strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
• Strong verbal and written communication skills.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills.

Qualification And Education:

• High School Diploma or equivalent.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift 1 to 10 pounds frequently.
• Ability to lift 11 to 25 pounds occasionally.
• Ability to lift 36 to 50 pounds seldom.
• Ability to stand and work at the bench for long periods of time.
• Ability to walk and stand frequently.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.