Customer Service Manager | 11

Job Purpose:- The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.Key Responsibilities:- Manage the day-to-day operations of the customer service desk.- Handle customer inquiries and provide solutions to ensure satisfaction.- Coordinate with different departments to facilitate smooth operations.- Maintain accurate records, schedules, and reports.- Ensure a positive shopping experience for customers.- Run daily reports and reconcile cashier tills.- Handle customer instances and answer phone calls professionally.- Manage inventory and ensure stock levels are maintained.- Utilize POS systems and manage cash handling efficiently.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.Required Education:- High school diploma or GEDPreferred Education:- Bachelor’s degree in business, management, retail management, or a related field- Associate’s degree plus relevant supervisory experienceRequired Experience:- 1–2 years in retail, cashier, or customer service roles- Experience handling cash, POS systems, or returnsRequired Skills and Abilities:- Strong organizational and multitasking abilities- Excellent communication and interpersonal skills- Previous office or customer service experience preferred- Familiarity with grocery store operations is a plus #J-18808-Ljbffr Hugos-Family-Marketplace